The Safety of Cash and Debit Cards: A Study on the Perception and Behaviour of Dutch Consumers

Kosse, Anneke

doi:10.2139/ssrn.1947293

Cited by 30 publications

(30 citation statements)

References 3 publications

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“…Some (e.g. Cheney, 2006;Jonker, 2007;Kosse, 2010) find that safety is one of the factors considered when choosing a particular instrument. Others on the other hand (such as Yin and DeVaney, 2001;Schuh and Stavins, 2010) find no evidence of safety playing an important role.…”

Section: Role Of Safety In Payment Choicementioning

confidence: 99%

Do Newspaper Articles on Card Fraud Affect Debit Card Usage?

Kosse

2012

SSRN Journal

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. NOTE: This Working Paper should not be reported as representing the views of the European Central Bank (ECB). The views expressed are those of the author and do not necessarily reflect those of the ECB. The future of retail payments: opportunities and challenges Terms of use: Documents in EconStor may WO R K I N G PA PE R S E R I E S N O 1389 / O C TO B E RThe way people pay is continuously changing, as a result of innovations in retail payments, improvements in efficiency and regulatory changes. This changing environment creates opportunities for some and challenges for others in the retail payments sector. The impact of these changes on the future of retail payments was the main theme of the biannual retail payments conference organised by the European Central Bank (ECB), this time in cooperation with the Oesterreichische Nationalbank The European Commission's proposal for a regulation setting an end date for migration to SEPA credit transfers and SEPA direct debits is welcomed. For SEPA to be a success, it is essential that users are involved, in order to ensure acceptance of the SEPA instruments. Moreover, innovations in retail payments are taking place more rapidly than ever, and payment service providers and regulators need to adapt quickly to this changing business environment.We would like to thank all participants in the conference for the very interesting discussions. In particular, we would like to acknowledge the valuable contributions and insights provided by all speakers, discussants, session chairpersons and panellists, whose names can be found in the conference programme. papers related to the conference have been accepted for publication in this special series of the ECB Working Papers Series.Behind the scenes, a number of colleagues from the ECB and the OeNB contributed to both the organisation of the conference and the preparation of these conference proceedings. In alphabetical order, many thanks to Nicola Antesberger, Stefan The results show that newspaper articles that somehow make mention of the phenomenon of skimming fraud significantly affect the number of debit card payments. The direction of the effect depends on the type of skimming fraud addressed. Newspaper articles on fraud at points-of-sale (POS) and ticket machines depress the number of debit card payments. News on ATM fraud, by contrast, has a positive effect on debit card payments. This indicates that the temporarily created fear for using the debit card at the ATM is no...

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Section: Role Of Safety In Payment Choicementioning

confidence: 99%

Do Newspaper Articles on Card Fraud Affect Debit Card Usage?

Kosse

2012

SSRN Journal

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“…Some articles study more precisely card payments (Rysman 2007;Sprenger and Stavins 2008;Kosse and Jansen 2013), others examine cheque payments (Schuh and Stavins 2010;Micheau and Houitte 2012) and a few focus on incentives (Simon, Smith, and West 2010;Arango, Huynh, and Sabetti 2011). More recently, a parallel research stream has highlighted perceived risks associated with payment instruments (Ho and Ng 1994;Kosse 2010;Liébana-Cabanillas, Muñoz-Leiva, and Sánchez-Fernández 2013). This stream uses risk factors, such as fraud, theft or loss, to compare payment instruments (De Mello and Zilberman 2008;Karoubi 2012), focusing on those related to the financial and physical consequences for consumers.…”

Section: Introductionmentioning

confidence: 99%

Consumers’ perceived risk and hold and use of payment instruments

2015

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ACL-2International audienceABSTRACTConsumer decisions regarding retail payment instruments entail private and social costs. Due to these social costs, policymakers are increasingly trying to understand the determinants of consumer payment choices as documented by the European Central Bank?s regular publications. This article contributes to this understanding by investigating the role of perceived risk. Based on an original survey of French consumers, we measure the effects of perceived risk on the decisions to hold and use the main retail payment instruments: cash, card and cheque. We point to the sequential dependence of the decisions to hold and use a payment instrument, and study jointly both decisions. The bivariate analysis based on risk factors shows that unavailability risk and time risk have the greatest transverse influence on holding and using payment instruments. Our results, robust to controlling for consumer characteristics, confirm their propensity for a quick-to-use and constantly available payment instrument. We discuss the relevance of our results for policy making purposes

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“…Our finding that safety is important for payment behavior is in line with previous research. For example, Kosse () shows that perceptions of the safety of payment instruments strongly influence payment preferences. Our finding that safety has become a more important driver of payment behavior over time may be related to the fact that skimming fraud and the number of mentions in the press about skimming fraud increased sharply in the Netherlands since January 1, 2005 (Kosse ).…”

Section: Regression Results: Shifts In Relationships Per Type Of Posmentioning

confidence: 99%

Drivers of Payment Patterns at the Point of Sale: Stable or Not?

Cruijsen

Plooij

2017

Contemporary Economic Policy

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This research shows that it is key to have up‐to‐date information on payment behavior per type of point of sale (POS) and on how this behavior is driven by sociodemographic factors and perceived payment instrument attributes. Based on 2004 and 2014 data of the Netherlands, we find substantial shifts in the drivers of payment behavior. The sociodemographic factors behind the adoption of the credit card and debit card have changed, especially for the latter payment card. In addition, there are substantial shifts in the effects of sociodemographic factors and perceived relative payment attributes on which payment instrument consumers most often use. Shifts in payment behavior depend on the type of POS. Overall, we find that safety has become more important for payment behavior. The extent to which payment behavior depends on user‐friendliness and speed has somewhat decreased. (JEL C25, D12, E42)

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The Safety of Cash and Debit Cards: A Study on the Perception and Behaviour of Dutch Consumers

Cited by 30 publications

References 3 publications

Do Newspaper Articles on Card Fraud Affect Debit Card Usage?

Do Newspaper Articles on Card Fraud Affect Debit Card Usage?

Consumers’ perceived risk and hold and use of payment instruments

Drivers of Payment Patterns at the Point of Sale: Stable or Not?

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