The S-CAHPS Survey in Urology

Lenherr, Sara; DeCicco, Barry; Cameron, Anne P.; Malaeb, Bahaa S.; Oldendorf, Ann; Stoffel, John T.; Karls, Edward M.; Clemens, J. Quentin

doi:10.1016/j.urpr.2014.07.002

Cited by 4 publications

(10 citation statements)

References 10 publications

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“…Lenherr et al showed that the S‐CAHPS was also easy to apply to urology practices. Interestingly, their study suggested that a better patient experience with the surgeon is more influenced by postoperative communication and information than by preoperative counseling 11 . This finding dovetails with our study, in which we found postoperative care to be the area of lowest patient satisfaction.…”

Section: Discussionsupporting

confidence: 88%

“…Interestingly, their study suggested that a better patient experience with the surgeon is more influenced by postoperative communication and information than by preoperative counseling. 11 This finding dovetails with our study, in which we found postoperative care to be the area of lowest patient satisfaction. It may be that postoperative communication is neglected when compared with preoperative counseling because of the inherent bias of the surgeon.…”

Section: Discussionsupporting

confidence: 85%

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Use of Lean and CAHPS Surgical Care Survey to Improve Patients’ Experiences with Surgical Care

Jiang

Malkin

2016

Otolaryngol.--head neck surg.

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Section: Discussionsupporting

confidence: 88%

Section: Discussionsupporting

confidence: 85%

Use of Lean and CAHPS Surgical Care Survey to Improve Patients’ Experiences with Surgical Care

Jiang

Malkin

2016

Otolaryngol.--head neck surg.

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“…Emergent operations, operations performed during inpatient hospitalization or joint surgical cases where the primary surgeon was not one of the 7 urologists were excluded. 12 All eligible patients who were identified from the surgical census during the study period were mailed an S-CAHPS survey, an introductory letter and a preaddressed, stamped envelope between 1 and 4 weeks postoperatively. 12 Patients were not informed to expect the survey, there were no incentives given to complete the survey, and no followup reminders were delivered.…”

Section: Data Sourcementioning

confidence: 99%

Patient Reported Shared Decision Making in Urology from the Surgical Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey

et al. 2021

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Introduction: Shared decision making balances the best available evidence with patients' preferences and values in order to make a medical decision. The use of shared decision making and its link to clinically meaningful outcomes are not well described in urology. We report the rates of shared decision making among patients undergoing urological surgery, and explore the relationship between shared decision making and patient reported surgeon ranking.Methods: This study uses Consumer Assessment of Healthcare Provider and Systems Surgical Care Survey data from patients undergoing urological surgery between 2011 and 2013. A shared decision making composite score was created from the sum of 3 survey items. We fit an ordinal logistic regression model to evaluate factors that influence patients' overall shared decision making score. In a separate model, we evaluated how shared decision making and use of decision aid impact patients' ranking of surgeons.Results: In this sample, 430 (33.8%) surveys were returned. Of respondents, 71% scored maximum points on the shared decision making composite score and 59% reported that their surgeon used a decision aid. Discussing alternative treatment options was the most often omitted step in shared decision making. Patients who report use of a decision aid had nearly double the odds of selfreported shared decision making (OR 1.84, 95% CI 1.10e3.06, p¼0.02). Shared decision making or decision aid use was not associated with patient reported surgeon ranking. Conclusions:The majority of patients reported shared decision making and decision aid use during preoperative counseling. Patients reporting decision aid use had nearly double the odds of reporting shared decision making. There was no correlation between either shared decision making or decision aid use and patients' ranking of their surgeon.

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“…Although the CAHPS questionnaires measure patient experience, these surveys were mostly designed for out-patient or in-patient medical care and did not encapsulate other areas of hospital service ( 5 ). One of the health-care settings that has received increasing attention in promoting quality patient experience is the surgical setting.…”

Section: Introductionmentioning

confidence: 99%

“…One of the health-care settings that has received increasing attention in promoting quality patient experience is the surgical setting. Cognizant that the surgical patient experience is a unique phenomenon demarcated by preoperative decision-making, a brief surgical experience, and postoperative care ( 5 ), it is imperative to develop measures which encapsulate a surgical patient’s perioperative experience. Luckily in 2009, a version of the CAHPS, which measures surgical patient experience, was created by the CAHPS consortium, the American College of Surgeon (ACS), Surgical Quality Alliance, and different subspecialty groups.…”

Section: Introductionmentioning

confidence: 99%

Cross-Cultural Validation Into Filipino of the Consumer Assessment of Health-Care Providers and Systems Surgical Care Survey (S-CAHPS)

Torres

Macindo

2020

Journal of Patient Experience

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Surgical experience is increasingly being recognized; however, Consumer Assessment of Health-Care Providers and Systems Surgical Care Survey (S-CAHPS), the tool for surgical experience, is available in English and Spanish only. To measure surgical experience among Filipinos, a culturally appropriate version should be validated. This study culturally adapted the S-CAHPS into Filipino. A five-step cross-cultural validation study was conducted. Language experts conducted forward translation, back translation, and panel reconciliation. Pretesting included content validation and pretesting of the Filipino S-CAHPS. Field testing involved 55 purposively selected postoperative patients who completed a 3-part survey from March to July 2018. The English S-CAHPS was reduced to 34 items to account cultural variations, yielding an item content validity index (I-CV) of 1.00. One-sample t test and Bland–Altman plots showed good linguistic equivalence. Correlation coefficients were ≥0.30, suggestive of good conceptual equivalence. Cronbach’s alpha values were 0.83 and 0.85 indicative of good reliability. The Filipino S-CAHPS showed acceptable psychometric properties. It is a valid and culturally appropriate instrument to measure surgical experience among Filipinos which can be utilized for quality improvement measures on both practice and policy levels.

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The S-CAHPS Survey in Urology

Cited by 4 publications

References 10 publications

Use of Lean and CAHPS Surgical Care Survey to Improve Patients’ Experiences with Surgical Care

Use of Lean and CAHPS Surgical Care Survey to Improve Patients’ Experiences with Surgical Care

Patient Reported Shared Decision Making in Urology from the Surgical Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey

Cross-Cultural Validation Into Filipino of the Consumer Assessment of Health-Care Providers and Systems Surgical Care Survey (S-CAHPS)

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