The Roles of the Professional in Co-Production and Co-Creation Processes

Steen, Trui; Tuurnas, Sanna

doi:10.4324/9781315204956-10

Cited by 50 publications

(45 citation statements)

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“…On a micro level, Pestoff (2014) argued that the heterogeneity of a group and face-to-face communication are important variables. Van Eijk, Steen, and Verschuere (2017) stressed that citizen and regular producer skills and capacity to co-produce are important; Fledderus (2015), Aagaard and Davy (2017) and Steen and Tuurnas (2018) emphasised relational capacity and trust as imperative for successful coproduction. On a meso level, the nature of the service and organisation of service delivery/creation (Pestoff 2014) are important, while organisational culture, decision-making processes, and local resources (Everingham et al 2012) also affect the process.…”

Section: Defining Contextual Variablesmentioning

confidence: 99%

Evaluating the outcomes of co-production in local government

Brix

Krogstrup

Mortensen

2019

Local Government Studies

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New Public Governance assumes that co-production leads to beneficial outcomes, such as increased efficiency and better citizen well-being. However, few empirical studies have documented these outcomes, and some have demonstrated that the assumed outcomes do not emerge. This study establishes that co-production is a complex, social phenomenon, which implies that there cannot be a clear cause-effect relationship between co-production activities and their outcomes. To qualify and enable further empirical investigation of the outcomes of co-production, the study proposes that contribution analysis should be applied as an appropriate evaluation paradigm to theoretically reduce complexity and define a generic programme theory for co-production. The study also discusses how the creation and operationalisation of a local coproduction programme theory can take place to evaluate the relationship between co-production initiatives and outcomes on a localised level. Finally, directions are provided for how the outcomes of co-production can be coevaluated with citizens.

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Section: Defining Contextual Variablesmentioning

confidence: 99%

Evaluating the outcomes of co-production in local government

Brix

Krogstrup

Mortensen

2019

Local Government Studies

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“…But around the early 2000s, the idea of coproduction experienced a resurgence among policymakers and scholars in Australia and Europe, in part because it provided an appealing alternative to the limits of new public management (Brandsen et al 2018). Since that time, the literature on coproduction has mushroomed to examine a range of questions, including: (a) citizens’ motivations and capacities for coproduction (Alford, 2009; van Eijk & Gascó, 2018); (b) whether coproduction results in better outcomes (e.g., empowerment, trust, and enhanced service quality) or has unintended costs (e.g., exacerbating inequality and greater staff burden) (Jo & Nabatchi, 2018; Loeffler & Bovaird, 2018; Verschuere et al, 2018); as well as (c) the conditions that make coproduction effective, including different staff and leadership skills (Steen & Tuurnas, 2018), accessibility of services (Pestoff, 2012), and the advent of new technologies (Lember, 2018). Importantly, public management scholars have also started to apply these ideas to NPOs, a point I return to in the final discussion (see Pestoff & Brandsen, 2008; Pestoff et al, 2013).…”

Section: Beneficiaries As Organizational Actorsmentioning

confidence: 99%

Bringing Beneficiaries More Centrally Into Nonprofit Management Education and Research

Benjamin

2020

Nonprofit and Voluntary Sector Quarterly

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In the early 1970s, scholars studying a variety of service organizations realized that beneficiaries were not only external stakeholders who received services but they were also important organizational actors whose participation in the organization affected the organization’s structure, functioning, and outcomes. Tracing these early observations, and the related concepts of coproduction, value cocreation, and partial membership, this article considers why these ideas have not been more central to nonprofit education and research. After offering likely explanations, the article reports results from a systematic literature review in three nonprofit journals. The results show that despite the limited attention to these ideas, research findings reveal that beneficiaries are important organizational actors, whose participation in the nonprofit matters for the work of staff, leaders, and ultimately for social impact. The article concludes with suggestions for bringing beneficiaries more centrally into nonprofit management research and education.

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“…In co-production, service users become actively involved in the delivery of the services. Public servants, in turn, step beyond their traditional role as service providers by taking the responsibility for shaping an institutional context for co-production, and motivating and enabling citizen co-producers (Steen and Tuurnas 2018;Van Eijk 2017).Coproduction provides the opportunity for increasing efficiency and quality of service delivery through better use of time, efforts, and resources (knowledge, expertise) of both public servants and users. This may contribute to greater user satisfaction and better targeting of services (Pestoff 2006).…”

Section: Co-production As a Means For Realizing Public Valuesmentioning

confidence: 99%

Realizing public values: enhancement or obstruction? Exploring value tensions and coping strategies in the co-production of social care

Jaspers

Steen

2018

Public Management Review

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We examine the potential of co-production to enhance or obstruct the realization of public values by analyzing what value tensions co-producers experience and what coping strategies they follow. In-depth study of a social care initiative in Flanders shows that co-production enhances the realization of values relating to services delivered, relationships between public servants and citizens, and the democratic quality of the service delivery process. However, public servants and citizen co-producers experience tensions between values, such as efficiency, individual freedom of co-producers, reciprocity, and inclusion. In trying to deal with these value tensions public servants are found to follow a variety of coping strategies, whereas citizen co-producers tend to escalate tensions or avoid coping with them. The type of coping strategy followed, however, influences if and what values are ultimately represented in the service delivery process and its results.

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The Roles of the Professional in Co-Production and Co-Creation Processes

Cited by 50 publications

References 1 publication

Evaluating the outcomes of co-production in local government

Evaluating the outcomes of co-production in local government

Bringing Beneficiaries More Centrally Into Nonprofit Management Education and Research

Realizing public values: enhancement or obstruction? Exploring value tensions and coping strategies in the co-production of social care

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