“…Research shows that favouring an intensive approach, with high cost per head, is more likely to succeed in bringing the unemployed back to the labour market than an extensive approach that covers a large share of the unemployed with low intensity (Martin and Grubb, 2001;Meager, 2009). Changes in the Employment Act in 2009, imposing detailed Individual Action Plans (IAP), have not surprisingly had little impact in raising employability, as an overly burdened staff in regional offices has reduced contact with each individual jobseeker, also as more time is spent in more bureaucratic activities such as the disbursement of social benefits, which became part of the responsibilities of regional employment offices in 2011 (Váňová, 2010).…”