The Role of the Internal Communication Practitioner

Pilkington, Ann

doi:10.4324/9781315255620-27

Cited by 1 publication

(1 citation statement)

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“…Its purpose is to foster dedication to the organisation, a feeling of inclusion, knowledge of a dynamic environment and comprehension of its developing organisational aims (Welch and Jackson, 2007). According to Pilkington (2017), IC is a discipline deeply related to employees and allows those employees to participate in activities and make modifications. In addition, IC can resolve difficulties ranging from the tactical to the strategic level in organisations (Ruck, 2015).…”

Section: Introductionmentioning

confidence: 99%

The role of internal communication on employee loyalty – a theoretical synthesis

Sinitsyna,

Anand,

Stocker

2024

JABS

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Purpose This paper aims to propose various theoretical lenses to explore the relationship between internal communication (IC) and its impact on employee loyalty. Design/methodology/approach A systematic review followed by a synthesis of the literature is adopted after identifying articles from various databases such as Scopus, Google Scholar and EBSCO and found that employee loyalty remains a significant gap in organisational IC research. The review will bring greater attention and focus for scholars to check how IC can help increase employee loyalty using the proposed theories – more so for IC in the Asia-Pacific. Findings The findings from this paper explicitly highlight that both individual/managerial theories (social cognitive, social identity, social exchange, expectancy and socio-analytic theories) and organisational theories (network, resource-based view and sensemaking theories) are close and relevant to study the IC and employee loyalty. Originality/value The value of this review is to move forward the debate on how IC can significantly contribute to developing employee outcomes (loyalty), how it can further enhance employee performance and commitment and what theories better explain this relationship. This review will inspire and inform future scholars to explore IC’s role in employee loyalty in the Asia-Pacific context.

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Section: Introductionmentioning

confidence: 99%