The role of the EFQM model in precepting quality in Polish enterprises

Abstract

The purpose of the paper is to determine the degree of Polish companies’ maturity applying for Quality of the Year certification based on the EFQM excellence model. The study was conducted using a questionnaire (CAWI – computer assisted web interview). Company to get certified Quality of the Year had to get in the field of self-assessment carried out by the EFQM model at least 56%. Results and its analysis showed that among the 49 analyzed large companies seeking Quality of the Year certification only 3 achieved a value of 80% and above. Among the 10 companies selected for analysis only 3 has taken improvement actions. Based on the study carried out, the authors demonstrated that the analyzed companies that have been certified Quality of the Year are mature and conscious of quality, continuously improve, and apply modern techniques (traditional quality management tools, new quality management tools, quality management methods). The factors that determine the maturity and the awareness of the company in terms of quality are the elements included in the EFQM model (1. Leadership. 2. Vision, strategy, policy. 3. Human resources management. 4. Resource Management. 5. Process Management. 6. Customer satisfaction. 7. Employee satisfaction. 8. Cooperation with the environment. 9. Achievements companies in relation to the goals), as well as the awareness and the ability to use modern techniques.

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“…The EFQM has evolved over the years to stay relevant and effective in supporting organizations in their excellence journey. Its global acceptance and application across a wide range of industries represent its enduring value in the field of quality management and business excellence [14].The EFQM model has experienced massive evolution, which is summarized in Figure 2. The EFQM model appears to have incorporated additional criteria and elements to better address contemporary challenges and organizational needs, as shown in Figure 3 [15].…”

“…This modified EFQM model provides a more comprehensive framework for assessing and enhancing organizational excellence, considering a wider range of factors that contribute to sustained success and innovation [19].The European Foundation for Quality Management (EFQM) is a business excellence model that considers sustainability needs of stakeholders [20]. It can be used in different sectors like education [11], information technology [12] healthcare [13,21], nursing [22], aviation [23,24], decision making [25], banking [26], public sectors [14], manufacturing [27], and construction [28].…”

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“…EFQM has evolved over the years to stay relevant and effective in supporting organizations in their excellence journey. Its global acceptance and application across a wide range of industries represent its enduring value in the field of quality management and business excellence [9].EFQM model experienced massive evolution which is summarized in the following figure. The EFQM model appears to have incorporated additional criteria and elements to better address contemporary challenges and organizational needs as shown in Figure 3.…”

“…The criteria include leadership, strategy, people, alliances, resources, processes, products and services [7]. EFQM can be also applied to many domains like the education [4], banking, hotels, public sectors [9], and construction like the case done in Turkey [27].…”