The role of the document delivery service at an evolving research library in Saudi Arabia

Abstract

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. The role of the document delivery service at an evolving research library in Saudi Arabia J.K. Vijayakumar and Faten Al BarayyanKing Abdullah University of Science and Technology, Jeddah, Saudi Arabia Abstract Purpose -This purpose of this study was to assess the effectiveness of the document delivery service according to user perception, and a usage analysis was done to inform collection building and refining. This is especially important in a high-calibre research community, where the usage, interests and research groups and disciplines are still evolving. Design/methodology/approach -To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings -In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value -This is the first published study of user perception of document delivery in Saudi Arabia.

Interlending and document supply: a review of the recent literature: 90

“…The role of document supply at a new Saudi Arabian university is described together with a market research project to understand users' perceptions of the service. This perception was found to be high and the article is useful in shining a light on a little know country -at least for library matters, (Vijayakumar and Al Barayyan, 2015).…”

Research Support Services in Indonesian Academic Digital Libraries A Proposed Business Model and Prototype Design

“…Various features are developed in digital libraries by combining traditional and digital services called hybrid library 6 . Online ordering has been created to improve the physical collection lending services 7 . E-consultation with proactive chat features has complemented physical consultations 8 .…”

“…The mobile application was chosen to increase user convenience [19][20] . An online order can more accurately determine collection availability and enable the digital library users to save time while searching for collections 7,12 . Chat communication channels can be provided for more interactive communication 8 .…”

Interlending and document supply: a review of the recent literature: No 89

“…Two surveys of users were carried out using identical questions in 2010 and 2013 and the results are analysed. Developments at the university are also described including an experiment with PDA, (Vijayakumar and Al Barayyan, 2015). From South Korea, we have an article that describes KERIS which: [.…”