The Role of System Trust in Business-to-Consumer Transactions

The dimensionality of trust-relevant constructs in four institutional domains: results from confirmatory factor analyses

“…3 Note that institutional trust is not always used this way. For example, it is sometimes used to describe 'system trust' or refer to safeguards and policies that encourage trustors to rely upon trustees (Bachmann, 2011;Pennington, Wilcox, & Grover, 2003;PytlikZillig & Kimbrough, 2015), but this is not how we are using the term here. Rahn, 1997;Dietz & Den Hartog, 2006;Levi, 1998;Mayer et al, 1995;Putnam, 2000), but empirical studies find the strength of the relationship varies (Heyns & Rothmann, 2015;McKnight, Cummings, & Chervany, 1998).…”

Trust-Building in Electronic Markets: Relative Importance and Interaction Effects of Trust-Building Mechanisms

“…System or Web site trust has been suggested to be another important determinant of vendor trust (McKnight et al, 1998; Pennington et al, 2003). Indeed, it has been found not only to be a highly significant determinant of vendor trust, but also to explain a substantial amount of variance in vendor trust (Pennington et al, 2003).…”

“…Due to the importance of vendor trust in online environments (Ba and Pavlou, 2002 Pennington et al, 2003). Higher vendor reputation is suggested to increase consumers' beliefs that the vendor has the ability to deliver products or services at the promised terms (Lim et al, 2006;Pennington et al, 2003).…”

“…In an attempt to help online vendors overcome the difficulty inherent in establishing trust in an electronic market context, several studies have been conducted to identify potential antecedents to trust in this impersonal environment (e.g., Ba and Pavlou, 2002;Pavlou and Gefen, 2005;Pennington, Wilcox and Grover, 2003). While several such factors have indeed been found, the nature of trust in electronic commerce and the mechanisms to establish trust remain ambiguous (Lim et al, 2006).…”

Effects of Personal Traits on Generation Y Consumers' Attitudes Toward the Use of Mobile Devices for Communication and Commerce

“…First, some important variables are not integrated into the conceptual model. For example, possible predictor variables that may significantly influence consumers' attitude toward using mobile devices include trust (Gefen, Karahanna, & Straub, 2003;Pennington, Wilcox, & Grover, 2003) and privacy concerns (Dinev & Hart, 2005). In addition, other gratification factors, such as a more diverse sample of the same cohort (i.e., ethnic background, other regions of the world, or social and economic status), may grant an opportunity to provide deeper understanding among this Gen Y consumer segment around the globe.…”