The Role of Student Services in the Improving of Student Experience in Higher Education

Ciobanu, Alina Maria

doi:10.1016/j.sbspro.2013.08.654

Cited by 59 publications

(57 citation statements)

References 4 publications

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“…Student services contribute to the quality of students learning experience and their academic success, contribute as well at the university dropout rate decrease and to the increase in students' life diversity, encouraging and establishing an open method of making rational decisions and also resolving con icts and prepare students for active involvement in society" [46].…”

Section: -Supportive Service Purposesmentioning

confidence: 99%

Student Support System in Virtual Learning Environment for Medical Education: McKenna Content Analysis Method

Mirmoghtadaie

Mohammadimehr

2020

Preprint

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Background: Student support services are a broad and important concept in education, each of which is related to a specific set of hypotheses related to the subject. This lack of theoretical and conceptual ambiguity has led to poor understanding and communication between researchers and policymakers and problems in comparing studies in different fields. The purpose of this study is to explain the student support system in virtual learning environment for medical education.Methods: This study was a qualitative research. An extensive search in scientific databases was carried out based on predetermined strategies, and 53 documents were reviewed from 1996 until 2019. Data were analyzed based on Hugh McKenna’s nine-step approach. Results: According to the literature review, determining the support services of students in virtual learning, providing academic and non-academic services is the responsibility of students' cognitive, emotional and social needs. These services lead to greater student participation in the process of self-learning and academic achievement, which is done at three levels: (pre-program, learning process and post-graduate support services). Student support services were categorized into conceptual areas (level, dimensions, and purpose) and the relationship between these conceptual areas was identified.Conclusions: Based on the findings of this study, student support services in virtual learning can be divided into two categories: academic and non-academic with relevant subcomponents. It is recommended that educators and policy makers use these results to facilitate student support for different types of virtual learning.

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Section: -Supportive Service Purposesmentioning

confidence: 99%

Student Support System in Virtual Learning Environment for Medical Education: McKenna Content Analysis Method

Mirmoghtadaie

Mohammadimehr

2020

Preprint

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“…In fact, student services have a huge role in improving the student experience in their academic life, as Ciobanu (2013) states; they are relevant for new institutional policies meant to generate not only diversification of services, but service quality, as well, while Platis (2018) demonstrates that learning experience is correlated to excellent teaching and proper resources. In the Journal of Student Affairs Research and Practice (2019), topics cover a large variety of themes, such as: student trauma, use of drugs, family support, psychological wellbeing, social marginalization.…”

Section: Referential Indicatormentioning

confidence: 99%

Wellbeing in universities and Romanian quality assurance requirements; possible university strategy

Iordache-Platis

2019

Proceedings of the International Conference on Business Excellence

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The contemporary context of Romanian universities is neither a clear nor a stable one: a lot of pressure is put from different external entities, such as ministries, quality assurance institutions, rankings, employers, students and staff. Wellbeing is not a new concept, but it is not yet considered useful and manageable for higher education institutions struggling with scarcity of resources when priority always means research visibility. Scientific literature include more studies dedicated to wellbeing in schools, mainly kindergarten and primary school. This paper will prove that even Romanian universities can develop and implement a wellbeing services strategy. The research methodology is based on the literature review as well as a comparative study on the status of different high ranked universities, according to some wellbeing dimensions; it is also based on the results of a questionnaire-based research on students’ perception about the current institutional situation and the possibility of improving the existing state. The research questions are: What do we understand by wellbeing service? Do Romanian universities need a wellbeing strategy to improve the students’ services? What are the main elements to build such a strategy? The research is based on the following objectives: understanding the wellbeing concept in general and in Romanian university context, describing the gap between students’ services already provided and needed students’ services, identifying the main elements for building a wellbeing strategy. Main results of the paper refer to a draft of strategy model and practical solutions/measures to implement it.

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“…The way universities provide student services in general and well-being services in particular is distinctive from one university to another and from one country to another. There are two models that have been identified: one is an integrative model based on internally building an adequate structure and allocating resources for it, and the other one is a collaborative model based on external providers as partners of the university [11,12]. These two models can be jointly applied, as most universities do.…”

Section: Introductionmentioning

confidence: 99%

Strategy for Well-Being in Universities: A Romanian Higher Education Approach

Iordache-Platis

2020

Sustainability

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Student services represent one of the most important areas that has developed in every higher education institution and continues to evolve based on the students’ feedback and contextual issues. All quality assurance systems for higher education include standards to evaluate institutional capacity to provide these services. Well-being is one type of student service that universities have high interest in developing. In the current pandemic situation, significant changes towards digitalization have occurred, but at the same time, new types of student services based on counselling proved to be the most needed. Academic leadership is facing a lot of pressure to increase research visibility and deal with limited resources; therefore, a decision on well-being development is not easy. The purpose of this study is to reveal the well-being concept and practice as applied in different universities in Romania in order to build a possible institutional strategy (an introductory model). Apart from a literature review, conceptual clarifications, and best practices, the methodology includes a gap analysis and a survey based on a questionnaire to determine the students’ perceptions on the development of well-being services. The findings show the highest interest of respondents in contributing to the well-being service development. The conclusions indicate concrete steps for the establishment of a well-being strategy.

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The Role of Student Services in the Improving of Student Experience in Higher Education

Cited by 59 publications

References 4 publications

Student Support System in Virtual Learning Environment for Medical Education: McKenna Content Analysis Method

Student Support System in Virtual Learning Environment for Medical Education: McKenna Content Analysis Method

Wellbeing in universities and Romanian quality assurance requirements; possible university strategy

Strategy for Well-Being in Universities: A Romanian Higher Education Approach

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