The role of social media engagement and emotional intelligence in successful employment

Ashaye, Olusoyi Richard; Mahmoud, Ali B.; Munna, Afzal Sayed; Ali, Nurhanisah

doi:10.1108/heswbl-07-2022-0158

Cited by 5 publications

(2 citation statements)

References 61 publications

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“…Therefore, implementing agile and generationally non‐sectarian management would be essential to keeping a generationally diverse workforce functioning effectively either remotely or in the office, and hence seamless processes and effective organizations thriving in such an unprecedently challenging time. Our argument that younger employees represent the future for many organizations (Ashaye, Mahmoud, Munna & Ali, 2023) (given their distance from retirement) means that firms act flexibly with these employees while striving not to alienate previous generations. Managing anxiety and alienation (cf.…”

Section: Discussionmentioning

confidence: 99%

Examining generational differences as a moderator of extreme‐context perception and its impact on work alienation organizational outcomes: Implications for the workplace and remote work transformation

Mahmoud,

Berman,

Reisel

et al. 2023

Scandinavian J Psychology

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There is no doubt that extreme contexts (e.g., war zones and pandemics) represent substantial disruptions that force many companies to rethink the way they do business. With so much of the workforce now working remotely and concerns about resulting work alienation, we must ask this question: How can this be translated into the generational divide in workplaces based in extreme contexts? Using COVID‐19 as an example trigger of extreme‐context experience, therefore, we investigate generation as a moderator of the effects of extreme‐context perception upon anxiety leading to alienation with subsequent behavioral outcomes on job insecurity, job satisfaction, and organizational citizenship behavior (OCB). A time‐lagged survey procedure yielded 219 valid responses from a three‐generation sample of employees working in multiple service organizations. The data were analyzed using partial least squares structural equation modeling (PLS‐SEM). Our analysis suggested that intense extreme‐context perception led to elevated anxiety and alienation, which, in turn, heightened job insecurity and worsened job satisfaction and OCB outcomes. Finally, during the experience of extreme‐context times, generation was found to moderate our model, such that both Generation Y and Generation Z experienced higher anxiety due to extreme‐context perception and hence higher job insecurity due to alienation compared with Generation X respondents. Our results endorse the criticality of implementing agile and generationally non‐sectarian management for effectively functioning generationally diverse workforces in pandemic times.

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Section: Discussionmentioning

confidence: 99%

Examining generational differences as a moderator of extreme‐context perception and its impact on work alienation organizational outcomes: Implications for the workplace and remote work transformation

Mahmoud,

Berman,

Reisel

et al. 2023

Scandinavian J Psychology

Self Cite

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“…In societies where individuals mainly consider online communication instead of face-to-face interaction (Ashaye et al, 2023), Web 3.0 is an evolving technology, and there is currently a lack of clear regulatory frameworks for its use. This could create uncertainties for users and businesses and lead to privacy abuses.…”

Section: Lack Of Standardisation and Regulationmentioning

confidence: 99%

The Metaverse and Web 3.0

Mahmoud

2023

Handbook of Research on Consumer Behavioral Analytics in Metaverse and the Adoption of a Virtual World

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The metaverse is a new frontier in consumption. It is a digital place where people can buy and consume anything they want, whenever they want. It is an oasis of freedom and choice, and it has the potential to change the way we live and work. The future of the metaverse is placed where data and technology merge to create an experience that's both unique and engaging. With information overload becoming a weekly reality, it is crucial for businesses to understand how their consumers are engaging with their offerings. This chapter synthesised the current research and practice to answer the following questions: How is the metaverse changing the way we consume and communicate? How is Web 3.0 empowering and transforming the metaverse? What are the threats Web 3.0 is bringing to our privacy on the internet?

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Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach

Mahmoud,

Fuxman,

Asaad

et al. 2024

IJCHM

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Purpose The Metaverse is rapidly reshaping the understanding of tourism, yet the public perception of this new domain remains largely uncharted empirically. This paper aims to build on the technology acceptance model (TAM) and diffusion of innovations theory (DIT) to fill this gap, offering crucial insights that could inform scholars and practitioners in both the tourism and technology sectors. Design/methodology/approach Using a big-data approach, the authors applied machine learning to scrape comments made by social media users on recent popular posts or videos related to tourism in the Metaverse from three prominent social media platforms. The cleaning process narrowed down 15,461 comments to 2,650, which were then analysed using thematic, emotion and sentiment analysis techniques. Findings The thematic analysis revealed that virtual tourism evokes a complex range of public beliefs. While many express awe and excitement toward its immersive capabilities, others remain sceptical about authenticity compared to physical travel. Additional themes show people draw comparisons to real-world tourism, discuss technology’s role and note educational value and novelty. However, some comments raise concerns about potential societal harms, exploitation and mental health impacts. Sentiment analysis found over half of the comments positive, though some were negative. Emotion analysis showed contentment, happiness and excitement as most frequent, though sadness, worry and loneliness also featured. Overall, perceptions of Metaverse tourism encompass enthusiasm yet substantial ambivalence. Originality/value To the best of the authors’ knowledge, this study is one of the first to comprehensively analyse public discussions on Metaverse tourism. It takes TAM and Rogers’s DIT a step further and provides fresh insights into how these theories can be employed in the emerging field of Metaverse tourism. The themes revealed new conceptual insights into multidimensional factors shaping public beliefs about Metaverse tourism and thus informing scholarly research on virtual interaction and technology acceptance regarding Metaverse tourism. In addition, the results can help tourism providers, platforms and marketers address salient public beliefs and sentiments/attitudes in developing marketing offerings, experiences and communications. Over time, this analysis methodology can be used to track the evolving public perceptions of Metaverse tourism.

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The role of social media engagement and emotional intelligence in successful employment

Cited by 5 publications

References 61 publications

Examining generational differences as a moderator of extreme‐context perception and its impact on work alienation organizational outcomes: Implications for the workplace and remote work transformation

Examining generational differences as a moderator of extreme‐context perception and its impact on work alienation organizational outcomes: Implications for the workplace and remote work transformation

The Metaverse and Web 3.0

Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach

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