The role of social commerce in online purchase intention: mediating role of social interactions, trust, and electronic word of mouth

Abstract

This study aims to investigate the effect of social commerce and social interactions on consumers' trust, electronic word of mouth, and purchase intention. For this purpose, 300 consumers of DigiKala Company were surveyed. Structural equation modelling was used for analysing the research data. For this purpose, both SPSS and SMART-PLS were used. Our findings revealed that ratings and reviews significantly affect social presence, informational support, closeness, and familiarity and do not affect emotional support and purchase intention significantly. Recommendations and referrals affect social presence, informational support, closeness, familiarity, and