The role of process improvement in delivering customer and financial value

Raffo, David

doi:10.1109/picmet.1997.653525

Cited by 1 publication

(3 citation statements)

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“…The main incentive behind the embarkment of an SPI initiative is to increase quality and to decrease cost and schedule [85], [100], [105]. In order to evaluate the success of such an initiative it is crucial to assess the improvement's effects.…”

Section: Analysis and Discussionmentioning

confidence: 99%

“…Furthermore, in order to accurately calculate the financial benefits of an SPI initiative, it is necessary to take all three attributes into account [85]. The low occurrence of "Return-on-investment" (22, 15%) as success indicator suggests that it is seldom used to increase the visibility of the improvement efforts.…”

Section: Analysis and Discussionmentioning

confidence: 99%

“…[8], [15], [18], [23], [67], [90], [94], [101], [107], [115], [116], [124], [130], [134], [136], [138], [143]- [145], [148], [150], [151], [160], [162], [169], [171], [173], [176], [182], [184], [185], [188], [199], [200], [202] 35 Furthermore, in order to accurately calculate the financial benefits of an SPI initiative, it is necessary to take all three attributes into account [224]. The low occurrence of "Return-on-investment" (22, 15%) as success indicator suggests that it is seldom used to increase the visibility of the improvement efforts.…”

Section: Productivitymentioning

confidence: 99%

See 2 more Smart Citations

Evaluation and Measurement of Software Process Improvement—A Systematic Literature Review

Unterkalmsteiner

Gorschek

Islam

et al. 2012

IIEEE Trans. Software Eng.

244

147

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BACKGROUND-Software Process Improvement (SPI) is a systematic approach to increase the efficiency and effectiveness of a software development organization and to enhance software products. OBJECTIVE-This paper aims to identify and characterize evaluation strategies and measurements used to assess the impact of different SPI initiatives. METHOD-The systematic literature review includes 148 papers published between 1991 and 2008. The selected papers were classified according to SPI initiative, applied evaluation strategies and measurement perspectives. Potential confounding factors interfering with the evaluation of the improvement effort were assessed. RESULTS-Seven distinct evaluation strategies were identified, whereas the most common one, "Pre-Post Comparison", was applied in 49% of the inspected papers. Quality was the most measured attribute (62%), followed by Cost (41%) and Schedule (18%). Looking at measurement perspectives, "Project" represents the majority with 66%. CONCLUSION-The evaluation validity of SPI initiatives is challenged by the scarce consideration of potential confounding factors, particularly given that "Pre-Post Comparison" was identified as the most common evaluation strategy, and the inaccurate descriptions of the evaluation context. Measurements to assess the short and mid-term impact of SPI initiatives prevail, whereas long-term measurements in terms of customer satisfaction and return on investment tend to be less used.

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Section: Analysis and Discussionmentioning

confidence: 99%

Section: Analysis and Discussionmentioning

confidence: 99%