The Role of Personal Values in Enhancing Student Experience and Satisfaction Among International Postgraduate Students: an Exploratory Study

Arambewela, Rodney; Hall, John E.

doi:10.1016/j.sbspro.2011.11.428

Cited by 8 publications

(4 citation statements)

References 16 publications

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“…In terms of the strategy for addressing the sustainable development of postgraduate training service provision activities, all major theories believe that solving the needs of each customer segment, creating and providing values from the customer's perspective will ensure customer satisfaction and loyalty, ensuring the success of service delivery organizations (Arambewela & Hall, 2018).…”

Section: Literature Review and Theoretical Frameworkmentioning

confidence: 99%

The Impact of Training Service Quality on Postgraduate Student Satisfaction: a Case Study of a Public University from Vietnam

Anh

2024

RGSA

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Purpose: This study examines important characteristics that affect student satisfaction with the graduate training services of the University of Commerce. Theoretical framework: Research models are developed based on service quality measurement models based on customers' desires and perceptions, such as models using the SERVQUAL scale. Research method: the author uses qualitative methods combined with quantitative methods using a non-probability stratified sampling survey method to analyze 216 postgraduate students of the University of Commerce. Results and discussion: According to research results, while most components of the University of Commerce's graduate training services are highly appreciated by students, other elements need to be maintained and improved. more good. Research results have identified a key factor (Trust & Quality of the training program) that affects the satisfaction of graduate students at the University of Commerce. Research Implications: The research results serve as a foundation for making a variety of proposals and recommendations to support the long-term development of postgraduate training services in emerging countries. Originality/value: Research results have identified a key factor: Trust & Quality of the training program that has the greatest impact on the satisfaction of graduate students at the University of Commerce.

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Section: Literature Review and Theoretical Frameworkmentioning

confidence: 99%

The Impact of Training Service Quality on Postgraduate Student Satisfaction: a Case Study of a Public University from Vietnam

Anh

2024

RGSA

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“…Academic misconduct may present as an ethical issue, but it is also combined with values that themselves are inextricably shaped by culture (Zhang & Yin, 2020). Students from different cultures and countries also have differing personal values and these personal values can be predictors of a student's decision-making (Arambewela & Hall, 2011). The increasingly nuanced perspectives that emerge from within both ethical decision-making literature and literature on academic integrity discourses, in addition to our own day to day engagement with students who share their encounters with academic integrity have led us to shape our practice in various ways.…”

Section: Ethical Decision-makingmentioning

confidence: 99%

How to Talk About Academic Integrity so Students Will Listen: Addressing Ethical Decision-Making Using Scenarios

Penaluna

Ross

2022

Academic Integrity in Canada

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The field of academic integrity in higher education has made significant gains in exploring the proliferation of integrity issues, the frequency of student misconduct behaviours, and in identifying strategies for embedding academic integrity education more broadly into the curriculum. Regardless of calls for institution-wide approaches which focus on preventing academic misconduct, those of us engaged in the field can attest that there will always be a need to address academic misconduct behaviours and support the development of those students who engage in them. As student affairs practitioners in a Canadian post-secondary institution, we present our approach to creating meaningful teaching and learning experiences that enable students with misconduct violations to critically explore potential misconduct situations and practice the skills needed to make alternative decisions. Utilising existing work that frames academic integrity as ‘standards of practice’, this chapter demonstrates our application of key themes from the academic integrity literature within our teaching and learning practice. Recognizing that mandated academic integrity education can be a challenging learning experience, we discuss our approach to engaging these students in analyzing the common situational factors that post-secondary students face that pose potential academic integrity conflicts and the way ethical decision-making frameworks can support their ability to navigate academic integrity concerns in the future. We conclude the chapter with our key learnings and recommendations for implementing an engaging experience with students who are mandated to attend instruction following an academic integrity violation.

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“…From then, SERVQUAL adaption started to expand in a substantial array of industries. Researchers like Afridi (2016); Arambewela & Hall (2011); as well as Yousapronpaiboon ( 2014) who made use of these 5 dimensions to measure the quality of service Several researchers have found that different dimensions of quality of service play a vital role in determining satisfaction. It's highly critical that to increase the satisfaction level the service providers need to focus even more on these dimensions.…”

Section: Quality Of Servicementioning

confidence: 99%

Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China

Zaineldeen¹,

Li²,

Ibrahim³

2020

EJBM

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The Chinese educational system's reputation is remarkable in the region. Graduates from universities in China have played a great role in the development of their countries. The increasing number of students is the most significant challenge facing the higher education sector in China. This study sought to examine the impact of students information system's service quality on students satisfaction among universities in Jiangsu Province in China. Data for the study was obtained from 400 international students sampled across the region of Jiangsu province in China. Findings from this study shows that a rise of 0.485 in empathy will result in increased satisfaction of students in universities. Likewise, an while 0.174 tangibles increase will result in an increase directly in satisfaction of student in universities. Moreover, the satisfaction of students in universities in China will be influenced by Reliability when a 0.165 reliability increase will result in increased directly to satisfaction of student within universities.

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The Role of Personal Values in Enhancing Student Experience and Satisfaction Among International Postgraduate Students: an Exploratory Study

Cited by 8 publications

References 16 publications

The Impact of Training Service Quality on Postgraduate Student Satisfaction: a Case Study of a Public University from Vietnam

The Impact of Training Service Quality on Postgraduate Student Satisfaction: a Case Study of a Public University from Vietnam

How to Talk About Academic Integrity so Students Will Listen: Addressing Ethical Decision-Making Using Scenarios

Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China

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