The role of perceived social capital and flow experience in building users’ continuance intention to social networking sites in China

Chang, Ya Ping; Zhu, Dongqing

doi:10.1016/j.chb.2012.01.001

Cited by 285 publications

(213 citation statements)

References 38 publications

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“…Researchers have empirically validated this relationship in different contexts such as elearning usage (Roca et al, 2006;Terzis et al, 2013;Cheng, 2014), Internet usage Hong et al, 2006;Kang et al, 2009), e-commerce usage (Bhattacherjee, 2001b), mobile data usage Deng, Turner, Gehling, & Prince, 2010), and online community and social networking website usage (Jin, Lee, & Cheung, 2010;Chang & Zhu, 2012). Based on theory and empirical evidence, we hypothesize the following.…”

Section: Hypothesesmentioning

confidence: 99%

Towards a Decomposed Expectation-Confirmation Model of IT Continuance: The Role of Usability

Islam¹,

Mäntymäki²,

Bhattacherjee³

2017

CAIS

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Abstract:We propose a decomposed expectation confirmation model of IT continuance by 1) decomposing user expectation and confirmation into two dimensions of usefulness and usability, 2) conceptualizing the role of usability in IT continuance research, and 3) exploring changes in user perceptions of usability and usefulness over time and their impacts on user satisfaction and continuance intention. We tested the proposed research model using longitudinal data that we collected in two points in time six months apart from 125 users of the LinkedIn professional social networking site (pSNS). The results show that 1) perceived usability, usability confirmation, perceived usefulness, and usefulness confirmation determined user satisfaction with pSNS and 2) perceived usability along with satisfaction predicted continuance intention, whereas perceived usefulness had no effect. This study contributes IT continuance research by 1) proposing and empirically validating a decomposed model of IT continuance and 2) by bringing in usability as a core construct of interest for IT continuance research.

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Section: Hypothesesmentioning

confidence: 99%

Towards a Decomposed Expectation-Confirmation Model of IT Continuance: The Role of Usability

Islam¹,

Mäntymäki²,

Bhattacherjee³

2017

CAIS

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“…It is indeed the sociality factor of OSNs, which motivates users to adopt them, ultimately impacting users' social capital (Chang and Zhu 2012;Grabner-Kräuter and Bitter 2015). In online social networks, users are usually connected by both strong and weak ties (DeAndrea et al 2012;Wang and Chang 2013).…”

Section: The Role Of Tie Strengthmentioning

confidence: 99%

Consequences of customer engagement behavior: when negative Facebook posts have positive effects

Bitter¹,

Grabner‐Kräuter²

2016

Electron Markets

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Sharing product information has become an integral part of today's online social networking world. This research study addresses the effects of customer engagement behavior in online social networks on other consumers in order to understand how online social connections impact decision making. We investigate how different variations of a brand-related Facebook post trigger different response reactions. In particular, we analyze under which conditions negative posts can have positive consequences. The results of two online experiments set in a restaurant context suggest a difference when the user knows the restaurant brand. For users who are familiar with the restaurant brand, a positive effect of negative information posted by distant acquaintances is found with regard to the visiting intention of the user. The results of both experiments demonstrate that information posted by a close friend is perceived to be more diagnostic. For users not familiar with the restaurant brand, negative posts from strong ties induce the highest diagnosticity levels.

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“…Therefore, this study has adopted a qualitative approach to unveil the variety of factors that are more important to young Chinese consumers' purchase of smartphone brands. (Bhattacherjee, 2001) Online banking Satisfaction Perceived Usefulness Website Playfulness Satisfaction Perceived Usefulness (Chiu, Hsu, Sun, Lin, & Sun, 2005) e-learning Satisfaction (Roca, Chiu, & Martínez, 2006) e-learning Satisfaction (Limayem et al, 2007) World Wide Web Satisfaction Frequency of past behaviour Comprehensiveness of usage Habit (Liao, Chen, & Yen, 2007) e-service Satisfaction Perceived usefulness Subjective norm Perceived behavioural control (Chiu et al, 2007) e-Learning Satisfaction Procedural Fairness (Roca & Gagné, 2008) e-Learning Perceived Usefulness Perceived Ease of Use Perceived Playfulness (Vatanasombut et al, 2008) Online banking Trust Relationship commitment Self-service technology Satisfaction Subjective norm Perceived behavioral control Optimism (Lee, 2010) e-Learning Satisfaction Perceived Usefulness Subjective Norm Perceived Behavior Control Attitude Concentration (Chou et al, 2010) Online Communities Performance Expectancy Perceived Identity Verification Satisfaction (Fang & Chiu, 2010) Online communities of practice (Venkatesh, Chan, & Thong, 2012) e-government technologies Attitude Perceived Usefulness Effort Expectancy Trust (Zhou, Fang, Vogel, Jin, & Zhang, 2012) Social Virtual World Services Satisfaction Affective Commitment Calculated Commitment (negative) Instant Messaging Perceived Usefulness Satisfaction (Chen et al, 2012) Web 2.0 Satisfaction e-Word-of-mouth Subjective Norm Self-Image Critical Mass (Chang & Zhu, 2012) Social networking sites Perceived bridging social capital Satisfaction (Wang, Harris, & Patterson, 2013) Self-service technology Satisfaction Habit Self-efficacy (Chong, 2013) Mobile Commerce Perceived Ease of Use Perceived Usefulness Satisfaction Perceived Enjoyment Trust Perceived Cost (Shiau & Luo, 2013) Blogging Perceived Enjoyment Satisfaction User Involvement (Tang et al, 2014) Blogging Satisfaction Perceived Usefulness Experiential Learning (Basak & Calisir, 2015) Facebook Attitude Satisfaction (Mouakket, 2015) Facebook …”

Section: Continuance/repurchase Intention Theorymentioning

confidence: 99%

The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands

Filieri

Lin

2017

Computers in Human Behavior

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Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. AbstractDespite the exponential growth of smartphone consumption, to date, very few studies have investigated the factors that influence consumers' repurchase intention of smartphone brands.China has become the world's largest consumer markets for smartphones, therefore understanding young Chinese consumers' repurchase intention in the smartphone market is of crucial importance to smartphone companies. A preliminary qualitative study based on 30 face-to-face interviews has led to the development of a new conceptual framework including aesthetic (design appeal), functional (perceived quality), brand value (brand popularity), social (subjective norm) and cultural influences (mianzi). The newly developed framework has been tested through partial least squares structural equation modeling with a sample of 321 young Chinese smartphone users. The results show that young Chinese customer's smartphone repurchase intention is mainly determined by mianzi, perceived quality, brand popularity, and design appeal. Furthermore, findings also highlight that subjective norm, perceived quality and design appeal affect Chinese people's mianzi.

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The role of perceived social capital and flow experience in building users’ continuance intention to social networking sites in China

Cited by 285 publications

References 38 publications

Towards a Decomposed Expectation-Confirmation Model of IT Continuance: The Role of Usability

Towards a Decomposed Expectation-Confirmation Model of IT Continuance: The Role of Usability

Consequences of customer engagement behavior: when negative Facebook posts have positive effects

The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands

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