“…Research in various industries underscores the correlation between service quality and customer satisfaction, highlighting its pivotal role in fostering customer loyalty. Studies in the cellular phone industry (Thapa & Yogi, 2024), community pharmacies (Carter et al, 2023), travel sector (Octavia et al, 2024), and logistics services (Prastyorini et al, 2023) consistently demonstrate the strong linkage between service quality and customer satisfaction. Moreover, research in different sectors, including cutting tool manufacturing (Supriyanto & Dahlan, 2024), electrical engineering (Ihdina Gustina et al, 2023), community pharmacies (Gül et al, 2023), the restaurant industry (Cankül et al, 2024); (Merdekawati, 2023), and green practices (González-Viralta et al, 2023), affirm the positive impact of customer satisfaction on loyalty, delineating a clear cause-effect relationship.…”