The Role of Partnership Quality, Trust, Perceived Commitment and Perceived Risk on Successful Outsourcing Relationship

Abstract

This paper proposes the moderating role of perceived risk on the impact of partnership quality, trust and perceived towards successful outsourcing relationship of airconditioning system maintenance service for hotels in Thailand. A total of 528 questionnaires were distributed and 489 filled surveys were usable (92.61%) for quantitative analysis. The data collection process was completed within three months between July-September 2021. Data were collected through online and onsite survey process, and analyzed through Partial Least Squares Structural Equation Modeling. The result of PLS-SEM analysis confirmed that partnership quality, trust and perceived commitment has positive impact on outsourcing relationship. On the other hand, perceived risk moderates the relationship between partnership quality, trust, perceived commitment and successful outsourcing relationship. Discussion and limitation are discussed in this paper.

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“…Communication quality, information sharing between service providers and service buyers, and participation were three dimensions of communication behavior (Ali et al, 2022;Jatobá et al, 2022;Sutthiparinyanon & Villegas Puyod, 2022). The correctness, timeliness, sufficiency, and reliability of the information conveyed were all examples of quality (Mardatillah et al, 2019;Ried et al, 2022).…”

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“…Trust is formed when the patient and healthcare provider value characteristics of a reciprocally beneficial and long-lasting relationship (Morgan and Hunt, 1994). Trust is well-thought-out as a critical factor in the association between patients and medical staff since it can lower patient discomfort and issues in performing patient-care-related duties (Sutthiparinyanon and Puyod, 2023; Wan et al. , 2020; LaRosa and Danks, 2018; Bonds et al.…”

“…Trust is formed when the patient and healthcare provider value characteristics of a reciprocally beneficial and long-lasting relationship (Morgan and Hunt, 1994). Trust is well-thought-out as a critical factor in the association between patients and medical staff since it can lower patient discomfort and issues in performing patient-carerelated duties (Sutthiparinyanon and Puyod, 2023;Wan et al, 2020;LaRosa and Danks, 2018;Bonds et al, 2004) and ensure enhanced well-being and standard of living (Chandra et al, 2018). Patients' evaluation of honesty, sincerity, expertise, benevolence, integrity and caring attitude has been proven to develop trust in a healthcare context (Adomah-Afari et al, 2019;Shie et al, 2022).…”