The Role of Participatory Management Practices on Employees’ Performance in Water Service Providers in Kenya

Njuguna, Elijah Ng’ang’a; Muli, Jedidah Vick; Wainaina, Lawrence

doi:10.6007/ijarbss/v11-i9/11001

Cited by 2 publications

(3 citation statements)

References 15 publications

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“…, 2010). In such a context, TQM success is substantially influenced by humans (Njuguna and Muathe, 2016). In this respect, there is evidence that highlights the importance for effective leadership into organisations rather than effective leaders (Harung et al.…”

Section: The Role Of Leadership In Tqm: the Rise Of Tqlmentioning

confidence: 99%

“…Current business contexts are highly influenced by volatility, uncertainty, complexity and ambiguity (VUCA) (Horney et al, 2010). In such a context, TQM success is substantially influenced by humans (Njuguna and Muathe, 2016). In this respect, there is evidence that highlights the importance for effective leadership into organisations rather than effective leaders (Harung et al, 2009;Giles, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Re-conceptualising Total Quality Leadership: a framework development and future research agenda

Psychogios

2022

TQM

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PurposeThe aim of this paper is to theoretically explore the concept of leadership in a Total Quality Management (TQM) context by developing a new theoretical framework of understanding Total Quality Leadership (TQL) as well as by opening the dialogue in researching further key elements of TQL.Design/methodology/approachThe approach that the paper adopts is conceptual. Based on exploration of the wider management and leadership literature of empirical and theoretical studies, this paper develops a framework of TQL.FindingsThe suggested TQL framework is composed by three main pillars, namely the proactive, adaptive and the relational. The former consists of elements like anticipation of current business environment complexities and filtering of information that enhances practice decision making. The second pillar refers to adaptation, autonomy and feedback while the last one emphasises on the importance of aspects like social interactions, engagement and empathy. The paper explains why the specific pillars with the additional elements are critical for TQM success.Originality/valueGiven the tremendous challenges that organisations face due to increased complexity and demanding competition of the business environments globally, the role of leadership as the major “soft” aspect of TQM approach, seems to be vital more than ever. But the type of TQL appropriate to enhance total quality success nowadays, is still (and should be) under continuous exploration. This conceptual study attempts to provide new theoretical insights of TQL as well as to open the dialogue around the main elements consisting of TQL and how the future research agenda is formulated.

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Section: The Role Of Leadership In Tqm: the Rise Of Tqlmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Re-conceptualising Total Quality Leadership: a framework development and future research agenda

Psychogios

2022

TQM

View full text Add to dashboard Cite

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“…Cobbold (2010) further in his study noted that 80% of directors interviewed who had the right strategy only 14% of them thought the strategies were well implemented. Njuguna and Muathe (2016) stressed that Organizations are continually confronting challenges and that in order to continue being successful and yet competitive, they have to frequently relook their structures, processes, strategies, operations, policies and culture in place. In Kenya, many studies (Kakucha et al, 2019;Kihara et al, 2016;Kibicho et al, 2015;Chiuri et al, 2015)…”

Section: Introductionmentioning

confidence: 99%

Influence of Technology Adoption Interventions on Performance of Selected Commercial State Corporations in Kenya

Asser

Waiganjo

Njeru

2023

mjtum

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Organizations all over the world strive to remain in operation through application of change management. This implies that managers who fail to adopt changes remain irrelevant in the market. The existing literature denoted gaps in the areas of technology adoption interventions as a strategic change agent in commercial state corporations in Kenya. The aim of the study was to determine the relationship between technology adoption interventions and performance of commercial state corporations in Kenya. The target was 55 commercial state corporations and a total of 48 were studied. These were obtained through stratified random sampling. The respondents of this study constituted CEOs, Finance Managers and HR Managers of each of the sampled commercial state corporations. A total of 144 respondents participated in the study through interviews using questionnaires. Regression models were fitted and hypothesis testing was carried using standard F and t tests. Technology adoption interventions was assessed by four sub-variables namely acquisition of IT infrastructure, strategic alignment, organization structure and employee training. Seven factors were subjected to factor analysis. Two factors that is, acquisition of IT and employee training were identified with the highest influence on technology adoption interventions with cumulative variance of 69.7%. Factor one had the highest with 53.2% while factor two had 16.6% of total variance. Acquisition of IT and employee training had eigen values greater than 1. Respondents on average agreed that acquisition of technology affects technology adoption interventions with a mean of 3.9449. Respondents also agreed that employee training affects technology adoption interventions with a mean of 3.8189. The results showed a strong positive and significant relationship between acquisition of technology and performance (r = 0.512; p = 0.000). The regression coefficients results of the Technology adoption interventions measures were found to be significant at 5% level of significance with a coefficient of 0.491 and p-value of 0.000. This implied that the null hypothesis was rejected and the alternative hypothesis was accepted that technology adoption interventions influenced performance of commercial state corporations in Kenya. Acquisition of technology, had a positive and linear relationship with performance. There was also a positive relationship between employee training and performance. This therefore, underscored the importance of technology acquisition and also training the agents involved in the change interventions. From the findings of this study, it can be concluded that technology adoption interventions which had acquisition of technology and employee training as sub-variables retained after factor analysis was found to have a significant relationship with performance of commercial state corporations in Kenya.

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The Role of Participatory Management Practices on Employees’ Performance in Water Service Providers in Kenya

Cited by 2 publications

References 15 publications

Re-conceptualising Total Quality Leadership: a framework development and future research agenda

Re-conceptualising Total Quality Leadership: a framework development and future research agenda

Influence of Technology Adoption Interventions on Performance of Selected Commercial State Corporations in Kenya

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