The role of organisational support in teleworker wellbeing: A socio-technical systems approach

Bentley, Tim; Teo, Stephen; McLeod, Laurie; Tan, Felix B.; Bosua, Rachelle; Gloet, Marianne

doi:10.1016/j.apergo.2015.07.019

Cited by 377 publications

(383 citation statements)

References 54 publications

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“…No matter how deep sociotechnical systems are, you need to completely restructure them, and to do so, you need to highly engage social components with the new environments to lower the resistance against the change. The better your social system is integrated with the new technological system, the better results you achieve [14]. The basis for sustainable performance, which is the main objective of firms, is when social system is correctly integrated with the new technological system [24], and thus it will enable to rebrand yourself by reengineering the business [12].…”

Section: Socio-technical Approachmentioning

confidence: 99%

“…In the studies up to present date, an ERP system is taken as an IT-based system which tends to replace our old systems and, in this way, help in the change process [12,13], and organization will get fruitful results when this system is implemented and executed successfully [14]. To increase the chances of success of an ERP, we need to give proper attention to the values of the previous system which include sociocultural elements, decision-making environment, and present organizational culture, and then we will be able to get the desired results.…”

Section: Introductionmentioning

confidence: 99%

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How Does Socio-Technical Approach Influence Sustainability? Considering the Roles of Decision Making Environment

AL‐Abrrow¹,

Alnoor²,

Abdullah³

et al. 2020

Application of Decision Science in Business and Management

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Aim/purpose: the current study explains the mediation of ERP in the role of a socio-technical approach and decision-making with firms' sustainable performance. Background: despite the existence of existing literature on success and failure factors of ERP, the current work highlights the impact of socio-technical factors and decision-making environment on ERP success. Additionally, the weak research work regarding the mediation of ERP is addressed here in this study and has tried to fill the mentioned gap. Contribution: the most important contribution of the study is assessing the mediating role of the ERP system in the linkage of decisionmaking environment and socio-technical factors. Moreover, the work contributes by examining the moderation of organizational culture while relating the sociotechnical environment and ERP system. Findings: the study finds that there is a significant role of ERP as a mediator while relating socio-technical elements and the decision-making environment; however, we do not find any significant moderation of organizational culture in the linkage of ERP system and socio-technical elements. Impact on Society: the societal implication of the study is that it provides a reference for the firms having the same cultural characteristics while using ERP to overcome the issue of pollution in Iraq.

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Section: Socio-technical Approachmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

How Does Socio-Technical Approach Influence Sustainability? Considering the Roles of Decision Making Environment

AL‐Abrrow¹,

Alnoor²,

Abdullah³

et al. 2020

Application of Decision Science in Business and Management

View full text Add to dashboard Cite

show abstract

“…Telework often takes place in the home, but also may occur in remote contexts [48]. The disadvantages of telework may include social isolation.…”

Section: Virtual Workplaces: Teleworkmentioning

confidence: 99%

“…The disadvantages of telework may include social isolation. Bentley et al [48] found that organizational support, such as the degree to which employees believe that their organization values their contributions and cares about their well-being, was related to job satisfaction, to reduced psychological strain and to perceptions of reduced social isolation. They conclude that opportunities for regular face-to-face social interaction with supervisors and co-workers may reduce isolation among teleworkers.…”

Section: Virtual Workplaces: Teleworkmentioning

confidence: 99%

New Business Structures Creating Organizational Opportunities and Challenges for Work Disability Prevention

et al. 2016

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Purpose Flexible work arrangements are growing in order to develop resource-efficient production and because of advanced technologies, new societal values, changing demographics, and globalization. The article aims to illustrate the emerging challenges and opportunities for work disability prevention efforts among workers in alternate work arrangements. Methods The authors participated in a year-long collaboration that ultimately led to an invited 3-day conference, “Improving Research of Employer Practices to Prevent Disability,” held October 14–16, 2015, in Hopkinton, Massachusetts, USA. The collaboration included a topical review of the literature, group conference calls to identify key areas and challenges, drafting of initial documents, review of industry publications, and a conference presentation that included feedback from peer researchers and a roundtable discussion with experts having direct employer experience. Results Both worker and employer perspectives were considered, and four common alternate work arrangements were identified: (a) temporary and contingent employment; (b) small workplaces; (c) virtual work/telework; and (d) lone workers. There was sparse available research of return-to-work (RTW) and workplace disability management strategies with regard to alternate work patterns. Limited research findings and a review of the grey literature suggested that regulations and guidelines concerning disabled workers are often ambiguous, leading to unsatisfactory protection. At the workplace level, there was a lack of research evidence on how flexible work arrangements could be handled or leveraged to support RTW and prevent disability. Potential negative consequences of this lack of organizational guidance and information are higher costs for employers and insurers and feelings of job insecurity, lack of social support and integration, or work intensification for disabled workers. Conclusions Future studies of RTW and workplace disability prevention strategies should be designed to reflect the multiple work patterns that currently exist across many working populations, and in particular, flexible work arrangements should be explored in more detail as a possible mechanism for preventing disability. Labor laws and policies need to be developed to fit flexible work arrangements.

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“… the organisational measures for enhancing individual and organizational outcomes of telework [Bentley et al, 2016];…”

Section: E-work Developmentmentioning

confidence: 99%

ICTs AND EMPLOYMENT: NEW OPPORTUNITIES ON THE LABOUR MARKET

Surugiu

Mazilescu

2018

ASHU- ES

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The role of organisational support in teleworker wellbeing: A socio-technical systems approach

Cited by 377 publications

References 54 publications

How Does Socio-Technical Approach Influence Sustainability? Considering the Roles of Decision Making Environment

How Does Socio-Technical Approach Influence Sustainability? Considering the Roles of Decision Making Environment

New Business Structures Creating Organizational Opportunities and Challenges for Work Disability Prevention

ICTs AND EMPLOYMENT: NEW OPPORTUNITIES ON THE LABOUR MARKET

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