“…First, all survey research, including the one reported here, follows the variance-theoretic tradition in the social sciences, as it involves using statistical techniques to test predicted links between specific variables (Chiles, Bluedorn and Gupta, 2008). Variance research may not be suitable for in-depth exploration of the various processes through which new technologies are accepted or shunned in the daily lives of knowledge workers (Sun and Zhang, 2006). Process-theoretic research techniques, for example narrative approaches, may be used to understand the actual experiences of knowledge workers under particular circumstances, such as mandatory use (Elliott, 2005: 6).…”