The role of leadership styles in organizational citizenship behavior through mediation of perceived organizational support and job satisfaction

Abstract

This paper seeks to examine transformational and transactional leadership, employees’ organizational citizenship behavior, employees’ job satisfaction and perceived organizational sup­port; which are employees' organizational citizenship behavior associations. In addition, this study explores the mediating role of employees’ job satisfaction and perceived organizational support in the relationship between transformational and transactional leadership styles and employees’ organizational citizenship behavior. The study was conducted at the University of Birjand, Iran, on a sample of 250 employees. This research follows a descriptive and correlational approach. Our findings show that transformational leadership and employees’ job satisfaction and perceived organizational support positively and significantly influence employees’ organizational citizen-ship behavior. Additionally, results revealed that employees’ job satisfaction mediates the asso­ciation between transformational and transactional leadership and employees’ organizational citizenship behavior. Moreover, employees perceived organizational support mediates the asso­ciation between transformational and transactional leadership and employees’ organizational citi­zenship behavior. Iranian organizations, especially universities, should invest in transformational leadership and job satisfaction, as well as in the selection of managers with transformational lead­ership styles and employees who are eager to work at the university, in order to enrich the organi­zational citizenship behavior of employees.

Role Stress and Prosocial Service Behavior of Hotel Employees: A Moderated Mediation Model of Job Satisfaction and Social Support

“…Job satisfaction creates a positive emotional state in the organization that can contribute to social and participatory behaviors ( Zare-Khafri and Hassani, 2014 ). For example, individuals with more job satisfaction in the organization are more likely to display a series of prosocial behaviors similar to OCB ( Asgari et al, 2020 ) and express goodwill and sincerity to customers based on the expectations of the organization because they are expected to repay the organization for treating them well ( Wagner and Hollenbeck, 2010 ). Organ (1988) also indicated that job satisfaction of service providers is an important factor that enhances the citizenship behaviors required to achieve organizational performance, such as helping co-workers and providing additional services to customers.…”

The Influence of Transformational Teacher Leadership on Academic Motivation and Resilience, Burnout and Academic Performance

“…The theory of transformational leadership has been present in many studies and different contexts, some examples are: in the workplace [ 9 ], organizational contexts [ 10 ], crime [ 11 ], and also in the educational field [ 8 ]. It is in the latter context that transformational leadership theory has most recently arrived, giving rise to what it calls “Transformative Teaching” [ 8 ].…”

Job satisfaction as a mediator between transformational leadership and organizational citizenship behaviours

“…Additionally, the volunteer job could be achieved through OCBs. Absent the collective will to participate; organizations can not improve their effectiveness (Asgari, Mezginejad, & Taherpour, 2019). Individuals with an OCBs act outside their duties and share their strength, ambition and perspective to succeed in the company's interests (Asgari et al, 2019).…”

“…Absent the collective will to participate; organizations can not improve their effectiveness (Asgari, Mezginejad, & Taherpour, 2019). Individuals with an OCBs act outside their duties and share their strength, ambition and perspective to succeed in the company's interests (Asgari et al, 2019). Most researchers agree that this factor is multidimensional, and a literature review indicates a lack of consensus on this aspect (Organ, 1988).…”