The role of IT human capability in the knowledge transfer process in IT outsourcing context

Park, Joo Yeon; Im, Kun Shin; Kim, Joon S.

doi:10.1016/j.im.2011.01.001

Cited by 62 publications

(62 citation statements)

References 28 publications

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Section: It Capabilities (Itcap)mentioning

confidence: 99%

“…Park et al (2011) include four dimensions of IT human capabilities: managerial abilities of technology, the business's functional abilities, interpersonal and managerial abilities, and technical abilities. IT human capabilities are related to abilities in managing resources related to IT (Park et al, 2011). As for managerial and technical abilities, Bharadwaj (2000) defends that they are developed over time through experience and tend to be local and specific to the organization, accumulated by interpersonal relations -which make them difficult to acquire and complex to imitate.…”

Section: It Capabilities (Itcap)mentioning

confidence: 99%

“…Studies that consider IT management capabilities as a research construct emphasize IT strategy and business alignment, mainly, in relation to personnel's IT knowledge of the business's functions and strategies (for example: Kim et al, 2011;Park et al, 2011).…”

Section: It Capabilities (Itcap)mentioning

confidence: 99%

“…This approach to IT from the perspective of capabilities -instead of isolated technology resources (Park et al, 2011) -has support from the concept of "resources" from RBT (Barney, 1991;Barney et al, 2011) and on the premise that IT resources and investments [in themselves] do not lead to competitive performance and advantage but that the form and intensity of IT use do (Gonzálvez-Gallego et al, 2010). This use is encompassed by "IT Capabilities," which represent the firm's abilities to gather, integrate, and develop IT-based resources (Liu et al, 2008).…”

Section: Introductionmentioning

confidence: 99%

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Valor das capacidades de TI para o negócio: análise de desempenho multinível nas organizações brasileiras

Oliveira

Maçada

2017

Gest. Prod.

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Resumo: Considerando as demandas da Teoria Baseada em Recursos (TBR) e da literatura de Sistemas de Informação (SI) quanto à captação do valor da TI em multiníveis de desempenho do negócio, este artigo objetiva identificar em que medida as Capacidades de TI impactam diretamente o Desempenho em nível de Palavras-chave: Valor da TI; Capacidades de TI; Desempenho multinível.Abstract: Considering the demands of the Resource-Based Theory (RBT) and Information Systems (IS) literature regarding the identification of IT value in multi-level business performance, this article aims to detect the extent to which IT Capabilities directly impact performance at the process level and indirectly impact performance at the company level. A survey method was adopted and applied in three research phases: i. Pre-test survey -with researchers representing IT and business areas; ii. Pilot study -with IT and business professionals, and iii. Complete study -with IT and business managers in large Brazilian organizations, according to the 2012 ranking of the largest Brazilian organizations. The measurement model was defined using the Structural Equation Modeling in the pilot study and confirmed in the complete study, with the research hypotheses tested in the structural model. The results show that IT Capabilities positively impact Process Performance, which, in turn, impacts Company-level performance. Additionally, IT Capabilities are found to have an indirect impact on Company Performance, confirming partial mediation by Performance at the Process level. The moderating effects of four variables (company size, lifespan, sector dynamism, and industry) were tested in the relationship between IT Capabilities and Process Performance, presenting null results for all four. The theoretical contributions of this research, along with its limitations and research opportunities, are provided in the discussion and conclusion of the article.

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Section: It Capabilities (Itcap)mentioning

confidence: 99%

Section: It Capabilities (Itcap)mentioning

confidence: 99%

Section: It Capabilities (Itcap)mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Valor das capacidades de TI para o negócio: análise de desempenho multinível nas organizações brasileiras

Oliveira

Maçada

2017

Gest. Prod.

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“…Additionally, models/concepts about IT capabilities are predominantly adapted from the original study by Bharadwaj (2000), e.g. : Garrison, Wakefield, & Kim (2015); Chae, Koh, & Prybutok (2014); Liu, Ke, Wei, & Hua (2013); Chen & Tsou (2012); Lu & Ramamurthy (2011);Park, Im, & Kim (2011).…”

Section: It Capabilities and Performance: Research Modelmentioning

confidence: 99%

Business value of IT capabilities: effects on processes and firm performance in a developing country

Oliveira

Maçada

Oliveira

2016

RBGN

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Purpose -This article proposes an integrated three-stage model, which tests the impact of IT capabilities at the firm level.Design/methodology/approach -The measurement model was constructed from the following research phases: i) assessment of the variables by experts in the fields of IS and business; ii) survey pretest; and iii) pilot survey. The full survey was applied to managers from IT and business fields in Brazil's largest organizations, and was analyzed through Structural Equation Modelling.Findings -The results of the full survey allow us to conclude about the relationships that exist between IT capabilities, information quality and performance processes. Performance processes partially mediate the impact of IT capabilities on firm performance.Originality/value -The results presented contribute to the academic and management aspects, for they allow: i) to replicate the model in other research contexts (national, international) and evaluating incremental improvements of IT capabilities on firm performance; ii) the identification of intermediate performance indicators, associated with the use of IT, and the concentration of energy of organizations in the measurement of IT effects on business processes; iii) the adoption of the model for horizontal analysis of IT performance in large companies, from the perspective of business and IT managers.

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IT Solutions in Organizations

Tworek

2019

Aligning IT and Business

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The role of IT human capability in the knowledge transfer process in IT outsourcing context

Cited by 62 publications

References 28 publications

Valor das capacidades de TI para o negócio: análise de desempenho multinível nas organizações brasileiras

Valor das capacidades de TI para o negócio: análise de desempenho multinível nas organizações brasileiras

Business value of IT capabilities: effects on processes and firm performance in a developing country

IT Solutions in Organizations

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