The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance

Wong, Christina W.Y.; Lai, Kee‐hung; Cheng, T.C.E.; Lun, Y. H. Venus

doi:10.1016/j.ijpe.2014.02.019

Cited by 128 publications

(109 citation statements)

References 65 publications

Supporting

Mentioning

101

Contrasting

Unclassified

Order By: Relevance

“…For instance, if members share real-time sharing of market demand data for the generation of conjoint forecasting, they can implement a collaborative supply chain structure known in literature as Information Exchange SC (Holweg et al 2005). This structure has been shown to be able to remove harmful problems resulting from information distortion (Machuca and Barajar 2004, Disney et al A C C E P T E D M A N U S C R I P T 2004, Dejonckheere et al 2004, Holweg et al 2005, Agrawal et al 2009, Cannella and Ciancimino 2010, Yuan et al 2010., Ali and Boylan 2011, Ali et al 2012, Trapero et al 2012, Wong et al 2014, Cannella 2014. However, as the effectiveness of an inventory management system depends on the quality of information used (Ketzenberg et al 2012), inventory accuracy can be reasonable considered one key aspect to ensure the benefits of the Information Exchange SC.…”

Section: Introductionmentioning

confidence: 99%

The effect of Inventory Record Inaccuracy in Information Exchange Supply Chains

Cannella

Framiñán

Bruccoleri

et al. 2015

European Journal of Operational Research

View full text Add to dashboard Cite

Section: Introductionmentioning

confidence: 99%

The effect of Inventory Record Inaccuracy in Information Exchange Supply Chains

Cannella

Framiñán

Bruccoleri

et al. 2015

European Journal of Operational Research

View full text Add to dashboard Cite

“…[3] Said that integration activity had to define and ensure the benefit of information connecting. [10] Suggested that system framework demand to test and confirm carefully. Otherwise, [11] illustrated that consultants could help organization define information integration activity.…”

Section: B Key Success Factors Of Information Integration Activitymentioning

confidence: 99%

“…The 12 categories/79 factors include: (1) "Information environment in enterprise" has 4 factors; (2) "Set up project team" has 10 factors; (3) "Grasp and diagnose situation" has 7 factors; (4) "Design integration structure" has 16 factors; (5) "Choose system vendor" has 8 factors; (6) "Project personnel training" has 2 factors; (7) "Seed personnel exercise" has 4 factors; (8) "Confirm system structure" has 7 factors; (9) "Follow integration implementation" has 8 factors; (10) "Check project performance" has 4 factors; (11) "Revise target and location" has 5 factors; (12) "Select improvement plan" has 4 factors.…”

Section: A Establish the Prototype Of "The Structure Of The Key Succmentioning

confidence: 99%

How to enhance the effectivity of information integration activity?

Chien

Chang

Ma³

et al. 2016

2016 10th International Conference on E-Commerce in Developing Countries: With Focus on E-Tourism (ECDC)

View full text Add to dashboard Cite

To enhance the effectiveness of using various information systems and then provided instant information/strategies, even decreased the operating costs, enterprise usually carried out internal and external information integration activities. Although many scholars put forward various theory and suggestions, these are so conceptual and onesided that can't effectively help project manager implementing information integration activity successfully. The reason is that enterprise lacks integrated experience and is different in various systems. As this result, enterprise can't effectively grasp conditions of information environment, blueprint for project, inadequate situation and integrated activities. Even enterprise can't systematically control integration structure to promote the success rate of information integration activity. Therefore, this research (1) uses literatures and qualitative methods to build "the structure of the key success factors of information integration activity", and makes enterprise understand the operating activities and the key factors; (2) proposes "a causal order diagram of activity categories" to show factors' implementation order and causality; (3) establishes "a weight table of the key factors" with AHP method to display the different importance of each key factor. It is believed that the research results can not only provide enterprises a systematic structure of information integration activity and the best practice. At the same time, the results can integrate practical application and academic research to give a new direction to follow-up researchers.

show abstract

“…La literatura para la integración de procesos en la cadena de suministro es amplia [18][19][20][21][22] y se considera como estrategia de gestión que permite integrar funciones internas de las empresas de manera efectiva para colaborar con proveedores, clientes y otros participantes de la cadena de suministro para aumentar su competitividad [23].…”

Section: Introductionunclassified

Metodología de Gestión de Inventarios para determinar los niveles de integración y colaboración en una cadena de suministro

Salas-Navarro

Maiguel-Mejía

Acevedo-Chedid

2017

Ingeniare. Rev. chil. ing.

View full text Add to dashboard Cite

RESUMENEste trabajo presenta una Metodología de Gestión de Inventarios que determina los niveles de integración y colaboración en una cadena de suministro, de tal forma que se generen políticas y estrategias conjuntas para mejorar el desempeño de los actores en la cadena. En ella se definen los cinco pasos para implementar procesos de planificación colaborativa entre los actores de la cadena de suministro y la integración de procesos al interior de los mismos, así como también los indicadores que permitan medir su desempeño como resultado de una estrategia de seguimiento. La metodología es validada en empresas del sector madera y muebles de la ciudad de Barranquilla, en las que se evidencian deficiencias en el manejo del inventario, debido a que no se han adoptado buenas prácticas para gestionar los inventarios de manera colaborativa entre actores de distintos niveles de la cadena de suministro. Los resultados muestran bajos niveles de integración de procesos de gestión de inventarios al interior de las empresas, lo que es el resultado de una baja colaboración e integración de procesos entre actores de diferentes niveles de la cadena de suministro de madera y muebles, lo que permitió definir unas estrategias para mejorar la gestión de inventarios entre las empresas que la conforman.Palabras clave: Cadena de suministro, gestión de inventarios, integración, colaboración. ABSTRACT This paper presents a Methodology of Inventory Management that determines the levels of integration and cooperation in a supply chain, so that policies and joint actions to improve the performance of the actors in the chain strategies are generated. It defined the five steps to implement collaborative planning between actors in the supply chain and integration of processes within the same processes as well as indicators to measure their performance as a result of a monitoring strategy. The methodology is validated in

show abstract

The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance

Cited by 128 publications

References 65 publications

The effect of Inventory Record Inaccuracy in Information Exchange Supply Chains

The effect of Inventory Record Inaccuracy in Information Exchange Supply Chains

How to enhance the effectivity of information integration activity?

Metodología de Gestión de Inventarios para determinar los niveles de integración y colaboración en una cadena de suministro

Contact Info

Product

Resources

About