The role of interorganizational citizenship behaviors in the innovation process

Gerke, Anna; Dickson, Geoff; Desbordes, Michel; Gates, Stephen

doi:10.1016/j.jbusres.2016.12.005

Cited by 38 publications

(56 citation statements)

References 70 publications

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“…Furthermore, small firm owner-managers play a key role in executing helping behaviour towards other competitors as the owner-managers have great discretion in executing any related decision in their organizations. This owner-manager role is congruent with the role of boundary personnel in ICB [1] and has been found to play a role in improving innovation activities among SMEs within an industrial agglomeration [3]. The nature of small firm daily operations in which ownermanager has more freedom in initiating and executing firm strategy provides a wider room for helping behaviours to be carried out towards other small firms.…”

Section: A Theoretical Implicationsmentioning

confidence: 72%

“…For instance, Autry, Skinner and Lamb [1] introduce interorganizational helping among firms in the supply chain as an important dimension of interorganizational citizenship behaviour (ICB). Similarly, Gerke, Dickson, Desbordes, and Gates [3] found that knowledge sharing and information has been common among small firms in a marine industry cluster in Auckland New Zealand that bring about the small firms to solve their problems. Furthermore, Tendler found some furniture companies in a countryside in Brazil that used to share their equipment for preparing their product and distribute the information regarding the purchasing of second hand equipment [4].…”

Section: Introductionmentioning

confidence: 94%

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Small Firm Helping Behavior: Social Norms and Social Capital Perspectives

Siddiq¹,

Mahadianto²

2020

Proceedings of the 1st International Conference on Accounting, Management and Entrepreneurship (ICAMER 2019)

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This paper describes social norms and social perspectives to develop a framework for the consideration of helping behaviours among small firms. Based on this framework, this article proposes an agenda for additional theoretical and empirical research on helping among small firms. Some papers that discusses social norms, social capital and helping among firms are reviewed and being related to the proposed framework.

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Section: A Theoretical Implicationsmentioning

confidence: 72%

Section: Introductionmentioning

confidence: 94%

Small Firm Helping Behavior: Social Norms and Social Capital Perspectives

Siddiq¹,

Mahadianto²

2020

Proceedings of the 1st International Conference on Accounting, Management and Entrepreneurship (ICAMER 2019)

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“…Data collection instruments were Specter& Fox's CWB [16] and Pudsakoff 's OCB questionnaires [17] and the demographic characteristics information. Pudsakoff 's OCB Questionnaire had twenty questions which were Altruism (1-4), Conscientiousness (5-7), Sportsmanship (8-10), Civic Virtue (11)(12)(13) and Courtesy. Likert Scale was applied for scoring as very high=5, High=4, Medium=3, Low=2 and Very Low=1.…”

Section: Methodsmentioning

confidence: 99%

“…In many cases, disruptive working behavior may be in contradiction with OCB. For instance, CWB is contradicted with timely attendance at work, and consequently disruptive working behaviors such as absence, delayed attendance and evasion will be happend [11].…”

Section: Introductionmentioning

confidence: 99%

Organizational Citizenship Behaviors and Counterproductive Work Behaviors: A Study of Tehran University of Medical Sciences Staff

Dargahi¹,

Somayeh²

2018

Review Pub Administration Manag

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Introduction:Organizational citizenship behavior (OCB) is associated with major factors such as job satisfaction and organizational commitment and productivity. However, counterproductive work behavior (CWB) as a voluntary behavior of the staff runs counter to the organizational objectives and interests. This research attempts to determine the relationship between OCB and CWB in the headquarters departments' staff of Tehran University of Medical Sciences in Iran. Methods:This descriptive-analytical and cross-sectional research was conducted in 2015-2016 on 235 staff of Tehran University of Medical Sciences who had been selected via employing Cochran formula. The research instrument included Pudsakoff's OCB Questionnaire including five dimensions of Altruism, Conscientiousness, Sportsmanship, Courtesy and Civic virtue, and the CWB questionnaire developed by Fox and Specter. The validity of the questionnaire was confirmed through content and face validity measures while its reliability was confirmed via alpha Cronbach method. SPSS software was used for analyzing the collected data. Incidentally, the descriptive tables were presented using mean and percentages, while the analytical statistics were provided through Pearson Correlation and Spearman, T-test, ANOVA and Linear Regression Tests. Results:The OCB was measured to be over the average and was 3.58 ± 0.95, and the CWB mean was 3.58 ± 1.14.There was a negative significant correlation between CWB and OCB (P=0.03, r=0.382). The correlation analyses showed that 14% of the CWB variations could be associated with OCB. Conclusion:Since only as little as 14% of the CWB is associated with OCB, it seems that other intra-organizational factors such as organizational justice, managers' ethics and organizational requirements could as well impact CWB and thus warrant further research.

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“…However, most of these studies concentrated on cumulative satisfaction which is defined as the entire experience of a customer with a service or product provider. This approach to satisfaction presents a comprehensive measure including customer consumption desirability and their consequent behaviors such as the processes of sales and after-sales services (Gerke et al, 2017). This comprehensive look at satisfaction forms customer satisfaction indicators.…”

Section: Introductionmentioning

confidence: 99%

Impact of innovation on customer satisfaction: A study of the Iranian cosmetics products users

Daragahi¹

2017

RVG

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Nowadays customer satisfaction is one of the basic requirements of manufacturing companies in developing countries. This research paper aims to create an evaluation model to investigate the effect of innovation in product presentation on customer satisfaction. The statistical population includes the customers of cosmetics produced by ten companies in Iran. The simple random sampling method was used to select 387 individuals. The results indicated that innovation in product presentation had a positive effect on the satisfaction of customers consuming cosmetics. In this study, open innovation and closed innovation paradigms were employed to deal with the main research problem.

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The role of interorganizational citizenship behaviors in the innovation process

Cited by 38 publications

References 70 publications

Small Firm Helping Behavior: Social Norms and Social Capital Perspectives

Small Firm Helping Behavior: Social Norms and Social Capital Perspectives

Organizational Citizenship Behaviors and Counterproductive Work Behaviors: A Study of Tehran University of Medical Sciences Staff

Impact of innovation on customer satisfaction: A study of the Iranian cosmetics products users

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