The role of information sharing and communication strategies for improving stakeholder engagement

Caputo, Francesco; Evangelista, Federica; Russo, Giuseppe

doi:10.4324/9781351257923-3

Cited by 35 publications

(36 citation statements)

References 1 publication

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“…This result supports previous studies of consumer behavior [95], and underlines the relevance of voluntary information sharing as a way to influence consumer perspectives and their interactions with firms [67,96,97]. Based on this result, it is possible to conjecture that consumers' need for information should not be underestimated by firms, because the way in which the information required by the consumers is acquired influences their perception of the firms and their evaluation of firms' sustainability actions and behaviors [27,98,99].…”

Section: Discussion Implications and Final Reflectionssupporting

confidence: 86%

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

2018

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While companies are investing increasingly in sustainability measures, the effects of firms' sustainability actions on consumer perceptions should not be taken for granted and deserve to be investigated. By adopting the interpretative lens of consumer culture theory, this paper defines a set of cognitive dimensions which can describe consumer perceptions of sustainability actions and the behaviors of small-medium enterprises (SMEs), with the aim of identifying the relationships between firms' sustainability actions and the economic performance of SMEs. To this extent, the cognitive dimensions proposed by Green & Petre (1996) are re-elaborated to define a set of customer cognitive dimensions in the sustainability domain (resilience, wholeness, mapping, coding, and engagement). Thus, the relationships between SMEs' sustainability actions and behaviors, the defined cognitive influencers and SME performance is empirically tested. In particular, a survey of a sample of 1137 customers of 175 Italian SMEs is analyzed using structural equation modelling (SEM). The findings show that the adoption of certain sustainability actions influences consumer perceptions, which in turn impacts the economic performance of SMEs.

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Section: Discussion Implications and Final Reflectionssupporting

confidence: 86%

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

2018

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“…The increasing fluidity of information sharing made possible by the spread of World Wide Web has radically changed the world in which we all live every day (Sundararajan 2016 ; Constantiou et al 2017 ; Caputo and Evangelista 2018 ). In such a scenario, social and business organizations are progressively understanding that the previous managerial models and business approaches, basically rooted on competitive advantages produced by the ownership of critical raw materials and/or efficiency in production, are not enough to ensure organizations’ survival.…”

Section: Implications Limitations and Future Directions For Researcmentioning

confidence: 99%

Combining Big Data and Artificial Intelligence for Managing Collective Knowledge in Unpredictable Environment—Insights from the Chinese Case in Facing COVID-19

et al. 2020

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The increasing fluidity of social and business configurations made possible by the opportunities provided by the World Wide Web and the new technologies is questioning the validity of consolidated business models and managerial approaches. New rules are emerging and multiple changes are required to both individuals and organizations engaged in dynamic and unpredictable paths.In such a scenario, the paper aims at describing the potential role of big data and artificial intelligence in the path toward a collective approach to knowledge management. Thanks to the interpretative lens provided by systems thinking, a framework able to explain human-machine interaction is depicted and its contribution to the definition of a collective approach to knowledge management in unpredictable environment is traced.Reflections herein are briefly discussed with reference to the Chinese governmental approach for managing COVID-19 spread to emphasise the support that a technology-based collective approach to knowledge management can provide to decision-making processes in unpredictable environments.

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“…What is required to offset these challenges is an open and participatory approach to planning, stewarded by a collaborative framework, that allows multiple stakeholders to be included and for complementary change narratives to emerge (Horgan and Dimitrijević, 2018), often facilitated through information and communications technology (Caputo and Evangelista, 2018). Participatory design as a concept in architecture and planning is not new in itself, yet genuine multi-agency collaboration within a place or locality, which can be difficult and complicated -is often forsaken in favour of box-ticking exercises at the end of a design phase of a development project (Oliver and Pearl, 2017).…”

Section: The Smart City Collaboration Mechanisms: Approaches and Concernsmentioning

confidence: 99%

Frameworks for citizens participation in planning: From conversational to smart tools

Horgan

Dimitrijević

2019

Sustainable Cities and Society

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The paper concentrates on tools and technologies used for participatory processes in sustainable urban planning. Scotland's Place Standard, BREEAM-Communities assessment tool and the Smart City technologies for co-production in urban planning and design are analysed through literature review. Aktivniy Grazhdanin, a citizen engagement portal, established to devolve decision-making on aspects of Moscow's urban planning to citizens, provides a case study on the potential use of online tools to solicit citizens' views on the city management and transformation. Tools were selected as they provide participatory frameworks for developing consensus among decision makers and stakeholders on planning strategy, but use different methods -Scotland's Place Standard initiates a dialogue with interested groups; BREEAM-Communities includes a consultation with stakeholders at a later stage; and Aktivniy Grazhdanin attempts to solicit stakeholders' views by using online tools. Comprehensive criticism in the research of Kitchin ( 2014) and Angelidou & Psaltoglou (2017) identified themes around ownership, governance and participation that informed the line of questioning in the case study. The research highlights the strengths and weaknesses of the analysed tools. It recommends how frameworks can be best shaped by such tools to achieve local ownership and provide structure for a more inclusive urban planning.

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The role of information sharing and communication strategies for improving stakeholder engagement

Cited by 35 publications

References 1 publication

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

Combining Big Data and Artificial Intelligence for Managing Collective Knowledge in Unpredictable Environment—Insights from the Chinese Case in Facing COVID-19

Frameworks for citizens participation in planning: From conversational to smart tools

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