The role of flight dispatchers: Analysis of workload balancing of scheduled domestic flights at the airport in Pasay city

Abstract

This paper examines the role of flight dispatchers in analyzing the workload balancing of scheduled domestic flights at the airport in Pasay City. Various factors were analyzed to understand if there was a significant effect on how flight dispatchers balance their workload. Using the qualitative and quantitative research design, results were able to be identified. Out of 24 respondents, one factor shows a significant difference in Professional Adaptation in terms of the sex of the flight dispatchers. Using thematic analysis and phenomenology, Experience, and Maternity were the focal points of the informants when gender-related issues impacted the performance of flight dispatchers. The implications of this study are to identify and address issues on how these factors can affect the job performance and workload balance of a Flight Dispatcher.