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The workshop gathered academic scientists and practitioners from the service industry and their worldwide partners in a collegial and stimulating environment. According to its tradition, IESS 1.6 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services.Services comprise about 75 % of mature economies today, being also a fast-growing sector in emerging economies. This motivates an intense preoccupation to establish the philosophy of a new management and marketing, which highlights a paradigm shift away from the goods-dominant (G-D) logic. This paradigm is the theoretical concept of service-dominant (S-D) logic, fundamental for the service system developments reported in IESS1.6 papers; services are seen as the real protagonists of interactions and transactions.A broader perspective shows that service systems evolve within dynamic environments and interact, in a network, with other service systems. Also, they may have other interconnected service sub-systems, and thus service systems may have to face external disturbances from the environment, but also internal disturbances generated by one of their sub-systems. Thus, a main challenge in the development of a service system is to design it in a way that ensures the flexibility and adaptability crucial for its survival, or, in other terms, for its viability. From this perspective, the Viable System Model (VSM) is an initial point of such a development strategy, as pointed out by some authors.The IESS1.6 event includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of ICT-based service systems.The perspective introduced by this approach connects Service Science fundamental concepts to business-related concepts. In the Service Science approach, service organizations are studied as service systems evolving in their environment (service system ecology), in the pursuit of their business goal, according to a service business model. Service business models reflect the features of the service sector to which the organization belongs and describe activities for services as business processes. Successful service business models are crucial for the service system viability and they are related to service innovation.As IESS 1.6 papers describe, specific items of service business models such as target markets and customers, product offerings or value propositions, distribution channels
The workshop gathered academic scientists and practitioners from the service industry and their worldwide partners in a collegial and stimulating environment. According to its tradition, IESS 1.6 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services.Services comprise about 75 % of mature economies today, being also a fast-growing sector in emerging economies. This motivates an intense preoccupation to establish the philosophy of a new management and marketing, which highlights a paradigm shift away from the goods-dominant (G-D) logic. This paradigm is the theoretical concept of service-dominant (S-D) logic, fundamental for the service system developments reported in IESS1.6 papers; services are seen as the real protagonists of interactions and transactions.A broader perspective shows that service systems evolve within dynamic environments and interact, in a network, with other service systems. Also, they may have other interconnected service sub-systems, and thus service systems may have to face external disturbances from the environment, but also internal disturbances generated by one of their sub-systems. Thus, a main challenge in the development of a service system is to design it in a way that ensures the flexibility and adaptability crucial for its survival, or, in other terms, for its viability. From this perspective, the Viable System Model (VSM) is an initial point of such a development strategy, as pointed out by some authors.The IESS1.6 event includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of ICT-based service systems.The perspective introduced by this approach connects Service Science fundamental concepts to business-related concepts. In the Service Science approach, service organizations are studied as service systems evolving in their environment (service system ecology), in the pursuit of their business goal, according to a service business model. Service business models reflect the features of the service sector to which the organization belongs and describe activities for services as business processes. Successful service business models are crucial for the service system viability and they are related to service innovation.As IESS 1.6 papers describe, specific items of service business models such as target markets and customers, product offerings or value propositions, distribution channels
Mobile technologies are increasingly pervading a substantial portion of everyday life. In particular, the economic sector of consumers and private sales has shown a very high rate of utilization of mobile applications. Mobile payments are no exception, and the economic development relies more and more on mobile technologies. Bank institutions and financial firms are privileged targets for cyber attacks and organized crime, exploiting vulnerabilities of smart mobile devices in particular for host card emulation wireless payments. The research analysis was based on mobile platform Android and identified ten original (novel) controls that can avoid possible attacks on payment transactions and/or privacy. The study has practical implications as practitioners and organizations, like banks, shall control the risks associated with the taxonomy of tamper IDs. Organizational implications can be regarded as the need for banks to look into software development for mobile applications.
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