The role of empathic nursing telephone interventions with advanced cancer patients: A qualitative study

Empathy in patient-clinician interactions when using telecommunication: A rapid review of the evidence

“…Torres-Vigil et al [ 44 ] assessed the experience of 95 advanced cancer patients to explore key themes within nurse telephone conversations that may have contributed to the improvement of patients receiving this intervention as a previous study by this group revealed significant improvements in patient anxiety when nurse telephone consultations were a part of their therapy. Empathy emerged as the main theme in their analysis.…”

“…Finally, two studies tested the effects of empathy on clinical outcomes and both found that empathy expressed via the telecommunication enhanced clinical outcomes. However, Klemper et al [ 25 ] found that this positive effect of empathy was only found if a good working alliance was also present, while Torres-Vigil et al [ 44 ] found empathy was a key factor in accounting for the significantly increased positive outcomes in cancer patients receiving nurse led telephone calls as a part of their cancer treatment.…”

Delivery of cancer care via an outpatient telephone support line: a cross-sectional study of oncology nursing perspectives on quality and challenges

“…Despite their widespread use, a recent Cochrane systematic review of randomized studies of nursing-led telephone interventions for symptom control in cancer patients could not confirm the effectiveness of these interventions due to a lack of high quality, standardized data, with additional research in the field highlighted as a priority [ 25 ]. However, other studies have reported on the benefits of PSLs [ 26 , 27 ], with additional areas of study including characteristics of calls received [ 28 , 29 ], best practices for training of care providers [ 30 – 32 ], and patient perspectives on services provided [ 33 , 34 ]. There is, however, limited data on nursing feedback on their experience and initiatives to improve the service.…”

Online follow-up with a mobile device improves incurable cancer patients’ coping – A qualitative study

“…Although young people are the most likely to use online support channels (Paul et al, 2012), there are increasing numbers of elderly patients using these services as well (Magalhães et al, 2020;Ware et al, 2017). Previous research has shown that, among other benefits, using patient-reported outcomes increases patients' quality of life (Bash et al, 2016;Torres-Vigil et al, 2021). Patients want to be aware of their treatment and disease to maintain a quality of life that is sufficiently satisfying to them (Liptrott et al, 2020;Magalhães et al, 2020).…”

“…) Support and guidance should be given while remembering that during the different phases of illness and life, patients' goals may vary (Glasdam et al, 2020;Kjørven Haug, 2016). The importance of support provided in ways other ways than face-to-face contact has been highlighted by the physical and social distancing during the COVID-19 pandemic (Torres-Vigil et al, 2021).…”