The Role of Compassionate Care in Medicine: Toward Improving Patients’ Quality of Care and Satisfaction

Watts, Emelia; Patel, Heli; Kostov, Anthony; Kim, Jason; Elkbuli, Adel

doi:10.1016/j.jss.2023.03.024

Cited by 10 publications

(5 citation statements)

References 38 publications

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“…Clinical outcomes are correlated with the degree of patient's perception of empathy and compassion from their providers. 25 There is a need for compassion in services, and a new practical approach to the design of services based on assessing the needs (and not the professional bunkers) of the person, the family and of staff at each milestone in the journey through birth to the end-of-life care.…”

Section: Discussionmentioning

confidence: 99%

Putting Compassion Back into Care

Aynsley-Green

2023

Sus

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Public services are stressed by soaring demand, inadequate capacity, staff burnout and low morale with strikes reflecting profound unhappiness. With so many difficulties, the fundamental need for compassion in public services has been eroded, with adverse consequences for patients and their families or carers. The need for compassion is not only an individual’s humanitarian and professional responsibility but one that should be given high priority by organisations, educational institutions, and professional bodies. The care of patients with dementia and support for families or carers provides a perfect example of such disparities and their devastating impact. The implications for families affected by dementia in minority ethnic or marginalised communities are considered alongside the need for a ‘paradigm shift’ to patient-centred, ‘needs-based’ services to improve outcomes. This article explores and attempts to extrapolate the relevance of personal experience to those in minority ethnic or marginalised communities on whom there is limited information and those who have little voice or advocacy.1 There is a distinct role for charitable and third-sector organisations with a deeper understanding of the cultural context to demonstrate leadership in moving policy and resources to address such societal and service disparities.

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Section: Discussionmentioning

confidence: 99%

Putting Compassion Back into Care

Aynsley-Green

2023

Sus

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“…Compassion is an essential element in promoting a culture of enhanced quality and patient safety within healthcare institutions. 49 When HCPs demonstrate compassion and empathy towards their colleagues, patients and caregivers, it has a positive effect on a variety of elements that contribute to improved quality of service and patient protection. 42 43 Compassionate interactions foster an open and honest dialogue between HCPs, patients and their families, which can help to identify and address potential risks, mistakes or misinterpretations that could endanger patient safety.…”

Section: How Compassion Fosters the Culture Of Improved Patient Safet...mentioning

confidence: 99%

Exploring the impact of compassion and leadership on patient safety and quality in healthcare systems: a narrative review

Ahmed,

Ellahham,

Soomro

et al. 2024

BMJ Open Qual

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BackgroundPatient safetyandhealthcare qualityare considered integral parts of the healthcare system that are driven by a dynamic combination of human and non-human factors. This review article provides an insight into the two major human factors that impact patient safety and quality including compassion and leadership. It also discusses how compassion is different from empathy and explores the impact of both compassion and leadership on patient safety and healthcare quality. In addition, this review also provides strategies for the improvement of patient safety and healthcare quality through compassion and effective leadership.MethodsThis narrative review explores the existing literature on compassion and leadership and their combined impact on patient safety and healthcare quality. The literature for this purpose was gathered from published research articles, reports, recommendations and guidelines.ResultsThe findings from the literature suggest that both compassion and transformational leadership can create a positive culture where healthcare professionals (HCPs) prioritise patient safety and quality. Leaders who exhibit compassion are more likely to inspire their teams to deliver patient-centred care and focus on error prevention.ConclusionCompassion can become an antidote for the burnout of HCPs. Compassion is a behaviour that is not only inherited but can also be learnt. Both compassionate care and transformational leadership improve organisational culture, patient experience, patient engagement, outcomes and overall healthcare excellence. We propose that transformational leadership that reinforces compassion remarkably improves patient safety, patient engagement and quality.

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“…Clinical outcomes are correlated with the level of patients' perception of empathy from their providers. Empathy also helps in reducing caregiver burnout and the risk of malpractice litigation (9).…”

Section: Advantages Of Empathy In Healthcare and Nursingmentioning

confidence: 99%

Empathy and Nursing

Manoranjitham S,

Mythily Vandana S Charles,

Aruna Gnanapragasam

et al. 2023

Int. J. Sci. Res. Arch.

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Empathy is a fundamental concept that nurses are made aware of in the beginning of their nursing journey. Various attempts have been made to define and understand this complex construct. To be better helpers, nurses need to possess Empathy to understand a patient’s painful and often confusing journey with illness and the healthcare system. Various benefits have been shown when healthcare professionals use empathy while caring for their patients, but there are various barriers that challenge the practice of empathy in the overburdened healthcare setting. Though individuals who take up nursing may already have empathetic traits, empathetic skills can be taught and developed over time and nurse educators can play a vital role in this aspect. It must be acknowledged that Empathy has a significant role to play in healthcare.

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The Role of Compassionate Care in Medicine: Toward Improving Patients’ Quality of Care and Satisfaction

Cited by 10 publications

References 38 publications

Putting Compassion Back into Care

Putting Compassion Back into Care

Exploring the impact of compassion and leadership on patient safety and quality in healthcare systems: a narrative review

Empathy and Nursing

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