The Role of Chatbots in End-To-End Intelligent Automation and Future Employment Dynamics

Anagnoste, Sorin; Biclesanu, Isabelle; D’Ascenzo, Fabrizio; Savastano, Marco

doi:10.1007/978-3-030-59972-0_20

Cited by 11 publications

(15 citation statements)

References 7 publications

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“…Since the interaction with users through the voice is what characterizes the innovative and smart tools and that has allowed their spread in the world in a very short time, the literature identifies two main types of chatbots: declarative and conversational (Shawar and Atwell, 2007;Bors et al, 2020;Anagnoste et al, 2021). The first type is a limited domain, that is only able to interact through automated, specific and structured responses, mainly for support and service functions.…”

Section: Theoretical Background and Research Objectivesmentioning

confidence: 99%

Section: Theoretical Background and Research Objectivesmentioning

confidence: 99%

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How shopping habits change with artificial intelligence: smart speakers' usage intention

Aiolfi

2023

IJRDM

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PurposeThe research aims to understand how smart speakers are perceived by their actual and potential users, their attitude towards smart speakers and consequently their intention to use them.Design/methodology/approachThe authors apply a structural equation modelling (SEM) approach to test the research hypotheses through data coming from a structured questionnaire.FindingsThe results show that the higher the importance attributed to usefulness and ease of use, the higher the positive attitude that in turn positively affects the intention to use smart speakers. A significant relationship also emerged between task technology fit and attitude towards smart speakers, as well as between perceived enjoyment and attitude towards smart speakers. Perceived privacy risk, innovativeness and social attraction have been found to not significantly impact attitudes towards smart speakers.Originality/valueAlthough several academic studies have focused on various aspects of smart technologies, only a few studies discuss the factors that push consumers to use smart speakers for activities related to commercial transactions. Therefore, looking at the rapid rise of smart speakers for daily tasks and the gradual acceptance of voice interaction with digital tools, the authors proposed a study about Italian users' intention to use smart speakers. Specifically, to fill the gap in the existing literature, the authors applied a SEM approach to identify utilitarian and hedonic benefits that motivate the use of these devices.

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Section: Theoretical Background and Research Objectivesmentioning

confidence: 99%

Section: Theoretical Background and Research Objectivesmentioning

confidence: 99%

How shopping habits change with artificial intelligence: smart speakers' usage intention

Aiolfi

2023

IJRDM

View full text Add to dashboard Cite

show abstract

“…This transformation extends beyond machines; it is about reshaping how we work and what we work on. AI applications are used in various sectors to optimize workflow, automate routine tasks, and improve decision-making (Anagnoste et al 2021;Brown and Berzin 2021). In the robotics industry, the emergence of chatbots enables natural interaction between humans and digital systems, highlighting the shifting dynamics of human-to-robot and robot-to-robot collaboration in the workplace (Anagnoste et al 2021).…”

Section: Introductionmentioning

confidence: 99%

AI in the Workplace: A Systematic Review of Skill Transformation in the Industry

Babashahi,

Barbosa,

Lima

et al. 2024

Administrative Sciences

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Artificial Intelligence (AI) applications streamline workflows, automate tasks, and require adaptive strategies for effective integration into business processes. This research explores the transformative influence of AI on various industries, such as software engineering, automation, education, accounting, mining, legal services, and media. We investigate the relationship between technological advancements and the job market to identify relevant skills for individuals and organizations for implementing and managing AI systems and human–machine interactions necessary for actual and future jobs. We focus on the essential adaptations for individuals and organizations to flourish in this era. To bridge the gap between AI-driven demands and the existing capabilities of the workforce, we employ the Rapid Review methodology to explore the integration of AI in businesses, identify crucial skill sets, analyze challenges, and propose solutions in this dynamic age. We searched the Scopus database, screening a total of 39 articles, of which we selected 20 articles for this systematic review. The inclusion criteria focused on conference papers and journal articles from 2020 or later and written in English. The selected articles offer valuable insights into the impact of AI on education, business, healthcare, robotics, manufacturing, and automation across diverse sectors, as well as providing perspectives on the evolving landscape of expertise. The findings underscore the importance of crucial skill sets, such as technical proficiency and adaptability, to successfully adopt AI. Businesses respond strategically by implementing continuous skill adaptation and ethical technology to address challenges. The paper concludes by emphasizing the imperative of balanced skill development, proactive education, and strategic integration to navigate the profound impact of AI on the workforce effectively.

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“…While established corporations mostly rely on incremental innovation of their business models, driving efficiency, and creating value for the ever-changing market expectations by implementing new technologies and ways of carrying out their activities (BCG 2021;Ang and Jamshed 2021;Anagnoste et al 2021;Savastano and Anagnoste, 2020), start-ups have more flexibility to produce creative disruption, innovative business models, and value propositions. Regardless, looking at the two most common approaches of doing business, namely business-to-consumer (B2C) and business-to-business (B2B), B2C seems to be more 2 of 11 adaptable to new technologies.…”

Section: Introductionmentioning

confidence: 99%

Digital Entrepreneurship: Public Perception of Barriers, Drivers, and Future

Biclesanu

Anagnoste

Branga

et al. 2021

Administrative Sciences

Self Cite

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The widespread access to the Internet has undoubtedly changed the way businesses handle their processes and interact with their customers. With the surge of new devices, business models, technologies, and platforms, alongside social media growth and innovative advertising, it became easier to transition from employment to entrepreneurship. The paper aims to assess the public perception of digital entrepreneurship, with a focus on its barriers, drivers, and expectations for the future. The results show that there is a slight agreement with a digital business being easier to establish compared with a traditional one. The driving forces behind starting a digital business are recognized, and the digital environment is considered essential for business growth in the following years. With some exceptions, there are no significant differences between age groups, genders, relationship statuses, levels of education, and/or occupations when rating the barriers, drivers, and expectations for the future of digital entrepreneurship.

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The Role of Chatbots in End-To-End Intelligent Automation and Future Employment Dynamics

Cited by 11 publications

References 7 publications

How shopping habits change with artificial intelligence: smart speakers' usage intention

How shopping habits change with artificial intelligence: smart speakers' usage intention

AI in the Workplace: A Systematic Review of Skill Transformation in the Industry

Digital Entrepreneurship: Public Perception of Barriers, Drivers, and Future

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