“…Turnover is costly to the organization both in terms of dollars, $2,000 to $4,000 per CNA, and in terms of its impact on the quality of resident care (i.e., continued hiring of new staff, especially CNAs, who are unfamiliar with resident needs). Through interviews, CNAs have identified that it is basic organizational processes that fuel dissatisfaction and their intent to leave, such as their lack of input into resident care or decisions, lack of trust between management and CNAs, lack of teamwork between CNAs and licensed staff, failure by management to recognize CNAs as part of the team, and the incongruence between the management values and goals and those of the direct-care providers (Bowers, Esmond, & Jacobson, 2003;Pennington, Scott, & Magilvy, 2003). Findings from this study offer empirical support that direct-care staff and administrative staff members have different perceptions.…”