The Role of Business Process Reengineering in the Modern Business World

Kasemsap, Kijpokin

doi:10.4018/978-1-4666-8510-9.ch005

Cited by 7 publications

(6 citation statements)

References 139 publications

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“…Hence, continual business changes have become a norm. To combat, companies go for business process management (BPM) (Jeston, 2014) and business process reengineering (BPR) (Kasemsap, 2015; Thompson et al , 2009). BPM has gained significant attention.…”

Section: Introductionmentioning

confidence: 99%

Business process modeling, implementation, analysis, and management: the case of business process management tools

Zuhaira

Ahmad

2020

BPMJ

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PurposeSignificant numbers of business process management (BPM) projects fail. Their failure is attributed toward many factors. Among them, low quality of BPM is one reason. Some of the tasks in BPM have their roots in business process reengineering (BPR). The literature has cited many different critical success and failure factors for quality BPM and BPR. Lack of software tools is one of the technology-oriented factors that results in poor BPM and BPR. This paper aims to build a generic feature set offered by software tools for process modeling their analysis implementation and management. It presents an objective analysis in identifying weaknesses and strengths of these tools, primarily for BPM.Design/methodology/approachA method is proposed to evaluate the quality of process reengineering and management delivered by software tools. It consists of four phases: feature extraction, tool selection, data extraction and tool evaluation.FindingsThe data gathered is quantified to test research hypotheses, the results are statistically significant and highlight multiple areas for future improvements. Moreover, the cluster visualizations created also help to understand the strengths and weaknesses of BPM/BPR tools.Research limitations/implicationsDespite the research approach used, there is a chance of subjectivity when it comes to evaluating different tools.Practical implicationsThe paper includes implications for practitioners and researchers for choosing appropriate software tool for process modeling, analysis, implementation and management, matching their requirements with BPM and BPR. It also identifies features that are missing in these tools.Originality/valueThis paper provides a comprehensive analysis of BPM and supporting tools, relates them to key stages of BPM life cycle and BPR methodologies. It also identifies various areas for further development in these tools.

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Section: Introductionmentioning

confidence: 99%

Business process modeling, implementation, analysis, and management: the case of business process management tools

Zuhaira

Ahmad

2020

BPMJ

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“…Huang et al (2015) stated that the staff performance, lead shortening in internal processes, quality, and cost will also be improved with the BPR. Kasemsap (2015) also showed that applying the BPR will greatly improve the business functionality and help to achieve the commercial objectives in the international enterprise. Kasemsap (2020) argued that applying the BPR in e-Government has the potential to enhance the public sector performance, transparency, and decrease costs, resource requirements and help to reach the business purposes in public companies.…”

Section: Literature Reviewmentioning

confidence: 98%

Systematic literature review on business process re-engineering approaches in logistics

Nazif

2021

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PurposeBPR is “the central reconsideration and thorough restructuring of business procedures to enhance the critical and contemporary aspects of performance like the expense, quality, service, and speed”. Also, as it's a key factor for guaranteeing businesses' achievement, however, the profound discussion about the BPR is very rare as far as we know. We need more studies regarding the subject due to the absence of BPR works in the logistics industry. Hence, this study investigates the Systematic Literature Review (SLR) of BPR for logistics companies, leading the managers and writers active in BPR, and making them aware of the present, past and future trends in this discipline.Design/methodology/approachAs BPR is a necessary foundation for ensuring enterprise systems' success, this study will systematically investigate the BPR in logistics. The proposed BPR in logistics research classification framework is based on a comprehensive literature review, which concentrates on peer-reviewed journal papers published until 2019. A total of 22 academic sources have been retrieved and analyzed in terms of research purpose and nature, the employed method, theoretical approach and analysis level.FindingsThe findings of this paper showed that BPR companies outperform the non-BPR ones regarding information computing, technology uses, organizational architecture, coordination and all key logistics procedures. The results can motivate non-BPR logistics organizations to reassess the feasibility of these plans.Research limitations/implicationsThis paper provides an overview of BPR to young academics. Also, it identifies some distinct research gaps that could be worth studying. However, this paper may be restricted by choice of dimensions and the selection of relevant articles. In turn, researchers need to become more innovative in terms of their research techniques when examining BPR implementation.Practical implicationsThis paper guides researchers and practitioners to insight into published research work and their findings. The findings are valuable to logistics firms in an emerging market, as logistics resources may affect logistics service costs and quality. Also, it discusses indications for future research in BPR. It emphasizes the need to bridge the lacuna between BPR theory and evidence-based practice. Furthermore, it provides a better understanding of BPR implementation, which can be applied toward overcoming operational difficulties during the implementation process.Originality/valueThis paper fulfills an identified need for a comprehensive classification framework of BPR in logistics studies. We can consider it as the first-evaluated methodically gathered workaround BPR in logistics. It essentially provides both academics and practitioners with a conceptual map of existing BPR in logistics research and points out future research opportunities.

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“…Consequently, organizational changes have been motivated by exterior innovations, rather than by the internal factors of organizations. In [9], [10], the authors emphasized that organizations which decline to adopt innovative changes and advancements can be subsequently left behind. Therefore, organizations which have attempted business process changes are likely to achieve spectacular performance improvements and attain competitive advantages [9], [11].…”

Section: A Business Process Changementioning

confidence: 99%

“…In [9], [10], the authors emphasized that organizations which decline to adopt innovative changes and advancements can be subsequently left behind. Therefore, organizations which have attempted business process changes are likely to achieve spectacular performance improvements and attain competitive advantages [9], [11]. For the time being, organizations must face recent technology developments, and must determine how to adapt to these changes [3].…”

Section: A Business Process Changementioning

confidence: 99%

“…In [6], the authors defined business process change as being the "methodological process that uses information technology to radically overhaul business processes, and thereby attain major business goals". Therefore, the goal of process change serves to maintain competitiveness and maximize organization benefits [9]. The employment of IT in any business plays a key role in changing organizational business processes and achieving success [5].…”

Section: A Business Process Changementioning

confidence: 99%

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Bamasoud¹,

Alqahtani²,

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et al. 2018

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With the current rapid development of technology, many services need redesigning in order to keep up with customer demands. Therefore, organizations nowadays resort to redesigning services and business processes in order to maintain their competitiveness and success. With the recent advances in smartphone capabilities, and their growing penetration rate among individuals, organizations intend to take advantage of these devices by designing mobile applications to help evolve their business. The laundry business is one sector which has great potential for further development. Turning the ordinary routine of laundry into a service obtainable through a mobile application will contribute to reducing the burden of laundry tasks on individuals. This paper reviews the relevant literature and has design an instrument which investigates an individual's need for such mobile applications.

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The Role of Business Process Reengineering in the Modern Business World

Cited by 7 publications

References 139 publications

Business process modeling, implementation, analysis, and management: the case of business process management tools

Business process modeling, implementation, analysis, and management: the case of business process management tools

Systematic literature review on business process re-engineering approaches in logistics

An Explorative Study for Laundry Mobile Application

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