The role of affective ties in the asymmetrical relationship between student satisfaction and loyalty. Comparative study of European business schools

Tandilashvili, Nino; Balech, Sophie; Tabatadze, Marina

doi:10.1080/08841241.2023.2204468

Cited by 3 publications

(1 citation statement)

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“…Evaluating the performance of higher education institutions (HEIs) includes assessing the quality of teaching and research activities, and as "quality" is a highly subjective and debatable concept (Tandilashvili et al, 2023), university rankings have become a major topic of discussion. On the one hand, the rankings are presented as a relatively objective means of judging the quality of universities.…”

Section: Introductionmentioning

confidence: 99%

Impact of International Rankings on French Universities

Tandilashvili,

Tabatadze,

Tandilashvili

2024

Preprint

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This paper explores the impact of international university rankings on French universities. A multiple case study of three French universities examined the nature of these impacts at national, organisational, and individual level. A thematic analysis of interviews using NVivo software showed that the changes, either imposed by new policies or initiated by the university managers, have profoundly altered the traditional values of academia. The novel findings reveal the degree of influence of rankings and the perception of academics regarding the changes experienced. After describing the current state of affairs in the French higher education system, the paper predicts that universities will engage more actively in the quest for a better position in the future, and will consequently accept the rules and norms of rankings. In contributing to the discussion on the effects of quantification of higher education processes and outcomes to the academia, by analysing the perception of academics on the experienced evolutions. This paper addresses policymakers, university managers and researchers interested in understanding how evaluation instruments, such as international rankings affect organizations and individuals in the higher education sector.

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Section: Introductionmentioning

confidence: 99%

Impact of International Rankings on French Universities

Tandilashvili,

Tabatadze,

Tandilashvili

2024

Preprint

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Social support, computer self-efficacy, online learning engagement and satisfaction among undergraduate hospitality students

Mensah,

Kugbonu,

Appietu

et al. 2024

Cogent Education

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Integrating online learning into service quality assessment in higher-education its influence on student satisfaction

Bouranta,

Psomas,

Kafetzopoulos

2024

TQM

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PurposeOnline learning gained ground during the pandemic and has continued to be used in the post-Covid era. Items related to online learning should be included in service quality assessment. The purpose of this study is to examine the influence of service quality, which includes the online learning dimension, on student satisfaction in higher-education in a blended learning environment.Design/methodology/approachA total of 452 valid questionnaires were collected from business undergraduate students enrolled in public universities in Greece. A modified version of HEdPERF is used to evaluate service quality. Due to the extensive use of online learning, an additional dimension was added to the HEdPERF scale which focuses on online education, a field that has not yet been widely examined. Structural equation modeling is used to examine the relationships between service quality, and student satisfaction.FindingsThe research findings verify the six-structure scale of the HEdPERF instrument (non-academic aspects, academic aspects, reputation, access and programs issues and online learning), providing satisfactory results in terms of reliability and validity tests. Service quality dimensions such as academic aspects, access, program issues and online learning are the influential dimensions of student satisfaction in a blended learning context.Originality/valueTo the best of the authors’ knowledge, no previous study has expanded traditional service quality instruments to include the dimension of service quality of online learning.

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The role of affective ties in the asymmetrical relationship between student satisfaction and loyalty. Comparative study of European business schools

Cited by 3 publications

References 41 publications

Impact of International Rankings on French Universities

Impact of International Rankings on French Universities

Social support, computer self-efficacy, online learning engagement and satisfaction among undergraduate hospitality students

Integrating online learning into service quality assessment in higher-education its influence on student satisfaction

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