The Role and Impact of Social Media in E-Government

Abstract

The rapid development of ICT has a significant impact on the lifestyle of and communication among people. Such impact tendencies alter the human activity as well as government functions and the ways these are implemented. The studies related to Web 2.0, social media, social networks, and their use in the government sector show that the issues such as the formation of social media and important role of the latter in public administration have become a broad research topic. Despite the presence of various approaches of states to social media and social media analytics in international practice, the large impact of social media on public administration is of no doubt. The chapter reviews such issues in the presence of the goal of building mutual communication between government bodies and citizens, the role of social media in building feedback between e-government and citizens, the use of social media in e-government, and the transformation of administrative mechanisms.

Role of Social Networks in E-government: Risks and Security Threats

“…In recent years, the rapid development of ICT and the widespread use of social networks enable the transformation of public administration into open governance form and change the government-citizen relationships (Alguliyev & Yusifov, 2018;Dwivedi et al, 2017;Karakiza, 2014;Landsbergen, 2010). In other words, social networks are a bilateral communication tool between government and society that promote government transparency and the development of a democratic society (Banday & Mattoo, 2013;Bergquist et al, 2017;Bertot, Jaeger, & Grimes, 2010;Song & Lee, 2016).…”

“…The implementation of the latest technologies, applications in social media (such as blogs, Facebook, Twitter, and Google+) allows governments to take advantage of new communication and interaction tools (Alguliyev, & Yusifov, 2018;Dwivedi et al, 2017;Khan, Swar, & Lee, 2014;Mcnamara, 2011). On the other hand, social media is becoming a platform providing everyone with easy access to the Internet and government is joining it to connect with its citizens in order to increase citizen engagement and commitment level.…”

“…Particular attention should be paid to the application of key components of egovernment in the most dynamically developing social networks in the field of modern social communications in the context of existing research, as well as identifying potential risks and adverse trends in the content exchange process. Researches show that in the past few years, a number of topical research trends have emerged with application of Web 2.0 technologies in the e-government (Alguliyev & Yusifov, 2018;Alotaibi, Ramachandran, et al, 2016;Chun et al, 2010, Parveche & Sachs, 2010Rodruguez-Bolivar, 2017;Ubaldi, 2013). Researches on Web 2.0, social media, social networks and their use in the public sector show that issues such as the formation of social media and the role of social networks in public administration have been widely studied (Alguliyev & Yusifov, 2018;Kaur & Saini, 2016;Magro, 2012;Park et al, 2016).…”

“…Researches show that in the past few years, a number of topical research trends have emerged with application of Web 2.0 technologies in the e-government (Alguliyev & Yusifov, 2018;Alotaibi, Ramachandran, et al, 2016;Chun et al, 2010, Parveche & Sachs, 2010Rodruguez-Bolivar, 2017;Ubaldi, 2013). Researches on Web 2.0, social media, social networks and their use in the public sector show that issues such as the formation of social media and the role of social networks in public administration have been widely studied (Alguliyev & Yusifov, 2018;Kaur & Saini, 2016;Magro, 2012;Park et al, 2016). Key research areas include the role of social networks building a feedback between e-government and citizen, security issues establishing interactions with public authorities using social networks, transformation of social culture and management forms in the use of social media in egovernment.…”

“…Also, if governments use such sites effectively, it will enable them to become more effective and active participants in society. In terms of e-participation, social media provides new communication tools to quickly and efficiently deliver any message or news from governments (Aladalah, Cheung, & Lee, 2015;Alguliyev & Yusifov, 2018). Citizens can participate in online discussions with their local and national governments on issues of public interest.…”