The rise of GovTech: Trojan horse or blessing in disguise? A research agenda

Bharosa, Nitesh

doi:10.1016/j.giq.2022.101692

Cited by 16 publications

(17 citation statements)

References 36 publications

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“…An abstract -title -keyword Scopus search of GovTech resulted in fifteen results, of which only five articles specifically have GovTech as the focus of their research [2-4, 8, 9]. In his paper on developing a research agenda for GovTech, Bharosa [2] conceptualizes GovTech as: "GovTech refers to socio-technical solutions -that are developed and operated by private organizations -intertwined with public sector components for facilitating processes in the public sector" [p. 3]. Elements central to this definition are, thus, the development of solutions, and the intertwining of public and private organizations to develop these solutions.…”

Section: Theoretical Background 21 Govtech: Definition and Characteri...mentioning

confidence: 99%

“…Firstly, while technology does not necessarily imply digital technologies, GovTech clearly has a focus on digital technologies and digital transformation within the public sector [1,6,10]. GovTech, thus, implies a focus on the role of innovative digital technology in public services and data-driven government [2,5]. Secondly, GovTech aims to develop solutions for citizen-centric public services and data-driven government aiming to solve societal challenges, such as digital identities, AI-driven decision support systems for policy makers and drones for inspection of dikes [2].…”

Section: Theoretical Background 21 Govtech: Definition and Characteri...mentioning

confidence: 99%

“…At the same time, governments all over the world are facing societal challenges such as the energy transition, COVID-19 health crisis and an ageing workforce, while at the same time having to deal with capacity issues within their own public sector organizations. More recently, the concept of 'GovTech' emerged within the public sector, which is an acronym for Government Technologies [1][2][3]. GovTech entails improving the design and delivery of public services and data-driven processes with the use of these emerging technologies [2,[4][5].…”

Section: Introductionmentioning

confidence: 99%

“…More recently, the concept of 'GovTech' emerged within the public sector, which is an acronym for Government Technologies [1][2][3]. GovTech entails improving the design and delivery of public services and data-driven processes with the use of these emerging technologies [2,[4][5].…”

Section: Introductionmentioning

confidence: 99%

“…The concept of GovTech originates within the wider field of Digital Governance, but focuses more specifically on achieving citizen-centricity in government services and processes using innovative technology on the one hand, and on the development of these technologies by private or non-governmental organizationsnot just public organizations -on the other hand [2,5,6]. Because of the joint development of these technologies by different (types) of organizations, GovTech ecosystems emerge [1,7].…”

Section: Introductionmentioning

confidence: 99%

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Success Factors and Barriers of GovTech Ecosystems: A case study of GovTech ecosystems in the Netherlands and Lithuania

Hoekstra

Veenstra

Bharosa

2023

Proceedings of the 24th Annual International Conference on Digital Government Research

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GovTech, an acronym of Government Technologies, is a novel concept that is gaining attention in the public and private sector. It entails improving the design and delivery of human centric public services and data-driven processes with the use of emerging (digital) technologies. Furthermore, GovTech is concerned with the development of digital technologies that are used in these processes or services, but that are often developed by organizations outside the public sector. As a result, GovTech ecosystems emerge, in which public and private organizations as well as civic partners, including citizens, collaborate. GovTech ecosystems can be defined as networks of citizens, public and private actors, academia, and (venture) capital involved in the development of technological solutions to address public challenges. At this moment, literature on GovTech is still scarce and empirical studies into the emergence and impact of GovTech ecosystems are even scarcer. Therefore, this study explores the emergence and development of GovTech ecosystems. More specifically, the goal of this study is to contribute to the understanding of the barriers and success factors for the emergence of GovTech ecosystems. To do so, this paper conducts an explorative case study of success factors and barriers of Gov-Tech ecosystems in two frontrunner countries: the Netherlands and Lithuania. Regarding the emergence of GovTech ecosystems, we find that the way in which the two GovTech ecosystems emerged and are built up, differs. Whereas the ecosystem in Lithuania is more centralized, the ecosystem in the Netherlands is more scattered. In addition, we find that factors that contribute to successful GovTech ecosystems include public-private collaborations, having a clear vision and strategy, sufficient space for experimentation, having infrastructure, networks and initiatives in place that stimulate sharing of knowledge and resources, and the presence of a culture of co-creation and innovation.

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Section: Theoretical Background 21 Govtech: Definition and Characteri...mentioning

confidence: 99%

Section: Theoretical Background 21 Govtech: Definition and Characteri...mentioning

confidence: 99%