The right side of history, inc.: Social issues management, social license to operate, and the Obergefell v. Hodges decision

Capizzo, Luke

doi:10.1016/j.pubrev.2020.101957

Cited by 22 publications

(8 citation statements)

References 57 publications

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“…In general, society often expects the returns from a company to afford that company acceptance and legitimacy [40]. Instead of avoiding social issues, enterprises nowadays have taken on CSR to address those problems [41]. CSR towards society can be considered as an enterprise's contributions to community development related to job creation, especially for disabled people, economic development, as well as contributing to enhancing the life quality of the community [28,42].…”

Section: Csr Towards Societymentioning

confidence: 99%

Consumers’ Perspectives and Behaviors towards Corporate Social Responsibility—A Cross-Cultural Study

Hsu

Bui

2022

Sustainability

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This study measured consumers’ perspectives and behaviors with respect to corporate social responsibility (CSR). Specifically, we explored the components of CSR, including CSR aimed towards the environment, society, customers, employees, suppliers, and shareholders. We also examined the impact of CSR practices on brand attitude and purchase intention. The study surveyed 616 consumers across three locations, with detailed questionnaires in four languages. A total of 564 samples (186 from Vietnam, 189 from Indonesia, and 189 from Taiwan) qualified for data analysis. Additionally, statistics software including LISREL 8.8, STATISTICA 10, and MINITAB 19 were utilized to evaluate our hypotheses and construct a structural model. The results indicated that the consumers across the three areas were not concerned about CSR aimed towards shareholders, while all consumers considered CSR aimed towards themselves. Vietnamese customers prioritized a company’s care for its employees, while both Indonesian and Taiwanese consumers concentrated on the environment and society. In addition, suppliers’ benefits and rights attracted Indonesians’ attention. Furthermore, CSR had a positive significant impact on brand reputation in all three cultures. However, while CSR had a positive influence on customer purchase intention in Indonesia and Taiwan, it did not in Vietnam.

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Section: Csr Towards Societymentioning

confidence: 99%

Consumers’ Perspectives and Behaviors towards Corporate Social Responsibility—A Cross-Cultural Study

Hsu

Bui

2022

Sustainability

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“…On the other hand, organization nowadays tend to adopt many managements model to solve the social issues among their employees. Capizzo (2020) proposed Social License to Operate (SLO) and Community Engagement (CE) to create a solution for any employees who had a social issue within their workplace environment. It was found that this model able to help ease the burden for employees to avoid any social issues arise.…”

Section: Social-related Issuesmentioning

confidence: 99%

Stress Measurement among Malaysian Police Officers at Hulu Terengganu Police District Headquarters

Sarbini¹,

Baniamin²,

Zahari³

2023

IJARBSS

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Police Officers have been diagnosed with a variety of stress-related health disorders throughout the past three decades. Because of the stressful nature of their jobs, police officers are at an increased risk of developing a variety of environmental health concerns. The association between high-stress employment and environmental health has been extensively studied, but researchers have not yet done enough research into the relationship between police officers' job stress and their overall performance. The purpose of this study is to examines the links between police officers' stress and its related issues that's come around. Therefore, by finding the factors affecting stress, this research seeks to identify intervention strategies, which can promote a healthy workforce and police performance. Such interventions, in addition, may improve police performance through improved well-being. In the context of hypothesis testing, this focuses on the nature of a certain group relationship or on the independence elements present in a situation. A statistical analysis has been performed to determine whether there is a significant relationship between the variables. A total of 108 respondents from the Hulu Terengganu, Terengganu District Police Headquarters were chosen using stratified random sampling amongst the officers of the force. According to the findings of the study, work-related concerns and social issues are the most significant and the important factors that contributing to stress among police officers in the Hulu Terengganu Police District Headquarters. Further research is recommended in various areas, including a realistic evaluation of what may be expected to benefit from the extension and further testing of the theory that has already been produced.

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“…LGBTQ topics have historically been “written out” of public relations research (Edwards and L'Etang, 2013, p. 50), but have recently emerged as an interest area for communication management scholars and practitioners. Over the past several decades, LGBTQ-specific initiatives have gained traction in corporate contexts (Ball, 2019), becoming social issues for organizations (Zhou, 2021), particularly corporate engagement in issues pertaining to LGBTQ publics, like same-sex marriage (Capizzo, 2020). Research indicates that organizational LGBTQ representations largely tend to oversimplify the experiences and identities of sexual and gender minorities (Ciszek, 2017, 2020), with organizations relying on stereotypes and old tropes of gays and lesbians (Gross, 2001; Phillips, 2011; Sender, 2005), and rarely including images of transgender and gender diverse individuals (Ciasullo, 2001; Tsai, 2004).…”

Section: Literature Reviewmentioning

confidence: 99%

Perceived organizational authenticity in LGBTQ communication: the scale development and initial empirical findings

Lim

Ciszek

Moon

2022

JCOM

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PurposeThe purpose of this study is to develop an integrative concept of perceived authenticity that captures a more nuanced perception of authenticity among LGBTQ stakeholders and to examine the effects of perceived organizational authenticity on Pride campaign evaluations.Design/methodology/approachWith 400 LGBTQ/non-LGBTQ participants, we developed a perceived organizational authenticity (POA) scale - adapted from marketing literature - adding representativeness as the fifth dimension to the context of LGBTQ communication. We also examined the differences between LGBTQ participants and non-LGBTQ participants in perceiving authenticity and evaluating the Pride 2020 campaign in terms of brand attitude, skepticism and purchase intention.FindingsOur scale development resulted in a 20-item POA scale measuring five dimensions: continuity, credibility, integrity, symbolism and representativeness. We also found that POA increases brand attitude and purchase intention while mitigating skepticism toward the Pride 2020 campaign.Research limitations/implicationsThis study provides not only empirical support for perceived authenticity literature across communication disciplines including marketing as well as public relations, but it also propels an interdisciplinary approach to POA scale development.Practical implicationsThe POA scale can be used to measure the effectiveness of organizational communication as well as stakeholder perception of authenticity. This research provides guidelines regarding how POA of LGBTQ communication might be enhanced.Originality/valueThis study developed a POA scale in the context of LGBTQ communication. This study is innovative in developing a POA scale that can be used to measure the effectiveness of public relations and communication efforts, as well as perceived authenticity of LGBTQ communication.

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The right side of history, inc.: Social issues management, social license to operate, and the Obergefell v. Hodges decision

Cited by 22 publications

References 57 publications

Consumers’ Perspectives and Behaviors towards Corporate Social Responsibility—A Cross-Cultural Study

Consumers’ Perspectives and Behaviors towards Corporate Social Responsibility—A Cross-Cultural Study

Stress Measurement among Malaysian Police Officers at Hulu Terengganu Police District Headquarters

Perceived organizational authenticity in LGBTQ communication: the scale development and initial empirical findings

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