Abstract:The internal struggles faced by insurers as they adjusted their organisational structures to cope with new competitive challenges that emerged in the 1980s provide insights into the organisational learning process. Progression was not smooth or linear. It included a degree of experimentation and introspection. A dynamic capabilities framework is used to analyse the ability of a large long-established insurer to adapt to the emerging financial market environment. Internal change routines were not capable of ach… Show more
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