The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

Hawrysz, Liliana; Gierszewska, Grażyna; Bitkowska, Agnieszka

doi:10.3390/ijerph18105338

Cited by 33 publications

(27 citation statements)

References 100 publications

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“…Health indicators can be used to design, evaluate, and refine public health policies [ 31 ]. Moreover, these indicators let medical and administrative personnel evaluate the changing reality of each territory and, therefore, to choose with precision the logistic and medical phase to implement, for example, the different phases of de-escalation of the containment measures aimed at stopping the spread of the Sars-CoV-2 virus [ 32 ]. For that reason, studies like the present one should be performed to elucidate the pandemic effect on the health services and patients’ profile.…”

Section: Discussionmentioning

confidence: 99%

“…The COVID-19 pandemic has substantially improved the implementation of remote healthcare in healthcare institutions and made it an essential tool for providing healthcare services. Taking into account the increasingly competitive healthcare market, the institutions should focus on achieving high or perfect patient satisfaction ratings to improve the quality of the provided services [ 32 ]. However, to provide the adequate telehealth services, the health professionals should be able to adapt to the changed work environment and should be productive and thrive in general [ 33 , 34 ].…”

Section: Discussionmentioning

confidence: 99%

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COVID-19 and the Impact on the Cranio-Oro-Facial Trauma Care in Italy: An Epidemiological Retrospective Cohort Study

Famà

Giudice

Vita

et al. 2021

IJERPH

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The coronavirus disease 2019 (COVID-19) has deeply modified the organization of hospitals, health care centers, and the patient’s behavior. The aim of this epidemiological retrospective cohort study is to evaluate if and how the COVID-19 pandemic has determined a modification in cranio-oro-facial traumatology service. Methods: The dataset included hospital emergency room access of a six-month pre-pandemic period and six months into pandemic outbreak. The variables collected were: patient age, gender, type of emergency access with relative color code, Glasgow Coma Scale Score, type of discharge. Results: 537 vs 237 (pre-pandemic vs pandemic) patients accessed the hospital emergency room and the mean age decreased from 60.79 ± 25.34 to 56.75 ± 24.50 year. Yellow and green code access went from 28.9% and 66.1% to 37.5% and 57.7% (pre-pandemic vs pandemic). Glasgow Coma Scale (GCS) shows an increase of 16.6% vs 27.8% of 15 grade score, a 28.7% vs 28.5% of the 14 grade score and reduction of 13 and 12 grade 40.2% and 14.5% vs 37.1 and 9.7% (pre-pandemic vs pandemic). Conclusions: Since the COVID-19 outbreak continues, epidemiological data are still necessary to perform public health intervention strategies and to appropriately predict the population needs, in order to properly manage the COVID-19 related to oral pathologies as well as the most common health problems.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

COVID-19 and the Impact on the Cranio-Oro-Facial Trauma Care in Italy: An Epidemiological Retrospective Cohort Study

Famà

Giudice

Vita

et al. 2021

IJERPH

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“…Therefore, their experience is an essential part of the implementation and use of the technologies. In the literature about patients’ perception of telemedicine, the lack of comfort during the use of such technologies by patients and providers has been pointed as the primary reasons for scarce utilization of them, besides financial issues ( Hawrysz et al, 2021 ). Patients’ satisfaction with telemedicine has been found high and mostly dependent on trust in the provider in relation to the amount of time spent for video consultation.…”

Section: Introductionmentioning

confidence: 99%

The Patient Perspective of Telemedicine in the Context of COVID-19 Pandemic

Altınışık

Nuhoglu

Cobanoglu

et al. 2022

Bulletin of Science, Technology & Society

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COVID-19 Pandemic might be considered as a catalyst for transformation in healthcare experience via the use of video consultation as a method for telemedicine. The aim of our qualitative study is to understand the patient perception of video consultations in telemedicine, which has been used by a single pulmonologist in only one university hospital in Turkey since the first three months of the pandemic. Research findings are essential when it comes to a more effective and widespread future use of telemedicine, as it focuses on patient experience about a medical technology that is newly introduced. Totally 30 patients were randomly chosen and interviewed who get healthcare support via telemedicine. A semi-structured questionnaire was used to learn the experiences and opinions of the interviewees. The expressions of the patients highlight some advantages of using telemedicine such as being free from risk of contagion caused by exposure in the hospital, being able to save time and money while reaching to the physician online whenever needed, and success in technical details even though they were experiencing it for the first time. A very few of the patients are feeling discomfort to be in front of the screen. Almost all patients are applicants to suggest to other individuals the system they used, in conditions to be appropriate, and continuity after the pandemic period. Since the pandemic has propagated from one patient, the worldwide implementation of telemedicine might be catalyzed by following in the footsteps of the sporadic examples of decisiveness nourished from patient experiences.

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“…Some researchers tend to equate access to a delivery system (for example, distribution and volume regarding the medical workforce and medical facilities, availability of providers and health facilities). Others argue that access can best be assessed using performance indicators for a patient's passage through the system, such as utilisation rates or satisfaction scores [24,38,39].…”

Section: Introductionmentioning

confidence: 99%

The Quality of Medical Care in the Conditions of the COVID-19 Pandemic, with Particular Emphasis on the Access to Primary Healthcare and the Effectiveness of Treatment in Poland

Kludacz-Alessandri

Walczak

Hawrysz

et al. 2021

JCM

Self Cite

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Health has a significant influence on the quality of life of a society. The COVID-19 pandemic has forced many countries to implement restrictive measures to prevent its wider spread, including, inter alia, the introduction of remote healthcare in the form of teleconsultations. Therefore, there is the question of how such a change affects the quality of treatment and the primary healthcare of patients during the COVID-19 pandemic. The article aims to examine patient satisfaction with the access to primary healthcare and the effectiveness of treatment in a condition of remote medical care caused by the COVID-19 pandemic. We also analyse the impact of access to primary healthcare on the treatment effectiveness. Patient satisfaction was measured using a questionnaire assessing the quality of primary medical care. Of the 36 items studied, seven were related to the accessibility dimension and four were related to the treatment effectiveness dimension. Our results suggest that the treatment effectiveness and the access to primary healthcare services during the COVID-19 pandemic through telemedicine are quite highly rated by patients. Hence, further implementation of telemedicine in primary healthcare should improve the quality of lives of the wide society. We have also identified the access to primary healthcare has a considerable impact on the treatment effectiveness. Therefore, we recommend increasing the contact between patients and GPs via telemedicine under lockdown conditions.

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The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

Cited by 33 publications

References 100 publications

COVID-19 and the Impact on the Cranio-Oro-Facial Trauma Care in Italy: An Epidemiological Retrospective Cohort Study

COVID-19 and the Impact on the Cranio-Oro-Facial Trauma Care in Italy: An Epidemiological Retrospective Cohort Study

The Patient Perspective of Telemedicine in the Context of COVID-19 Pandemic

The Quality of Medical Care in the Conditions of the COVID-19 Pandemic, with Particular Emphasis on the Access to Primary Healthcare and the Effectiveness of Treatment in Poland

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