“…Poor engagement is based on a number of influences, severity of illness, lack of insight into their presentation, views on treatment and diagnosis, substance misuse, lifestyle choices and perspectives on culture and stigma (Chakraborty, McKenzie, Hajat, & Stansfeld, ; Kreyenbuhl, Nossel, & Dixon, ). Engagement in treatment and developing effective working relationships between patients and clinicians were perceived as key vehicles within the AOT philosophy to improve treatment outcomes (Sainsbury Centre for Mental Health, ), and a reduction in hospital admissions continues to be evidenced in studies (Firn, White, Hubbeling, & Jones, ; Hamilton, Lloyd, Bland, & Savage Grainge, ) using an assertive community model of treatment. Warne () notes that AOT services remain crucial but that their importance can be overshadowed by services for those who are able to make themselves heard.…”