The Relocation of a Health Care Department's Impact on Staff

Bellagamba, Gauthier; Michel, Lucas; Alacaraz-Mor, Rafael; Giovannetti, Laura; Merigot, Lucie; Lagouanelle, Marie-Claude; Guibert, Nicolas; Lehucher-Michel, Marie-Pascale

doi:10.1097/jom.0000000000000664

Cited by 11 publications

(20 citation statements)

References 28 publications

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“…Yet, knowledge of the factors that contribute to experience and of what an optimal experience outcome is in the context of clinical care, is required to both measure and apply the information to enhance clinician experience (6). Features of the work environment appear to be indicators of a positive or negative clinician experience, with factors such as leadership, work scheduling, professional relationships, management support and safety culture identified across multiple articles (33,36,42). Assessment of the work environment in the context of understanding experience is therefore important.…”

Section: Discussionmentioning

confidence: 99%

“…The under-developed conceptualisation of clinician experience was reflected in the lack of survey research in this field. Twenty studies (18 from the database search and two from the grey literature) included survey methods to capture clinician experience data, with no single survey instrument widely adopted within these studies (27,28,(40)(41)(42)(43)(44)(45)(46)(47)(48)(49)(50)(51)(52)(53)(54)(55)(56). Of the identified studies, only two survey studies sought to assess clinician experience of providing care beyond a specific change event and using a survey instrument explicitly capturing experience outcomes (41,56).…”

Section: Question 2: What Survey Instruments and Measures Of Cliniciamentioning

confidence: 99%

“…Two multi-instrument studies combined validated measures and purposively developed items (42). In the first, the Karasek Job Content Questionnaire, the Nursing Work Index-Extended Organization (NWI-EO), the SF-12 Health Survey, 51 researcher-developed items were used to explore the impact of a departmental relocation on psychosocial job characteristics, perceived health, and psycho-organisational constraints amongst health care workers (42). By including validated measures incorporating clinician engagement, impact of work on health and job satisfaction, this study provided a more thorough assessment of clinician experience.…”

Section: Question 2: What Survey Instruments and Measures Of Cliniciamentioning

confidence: 99%

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Clinicians’ Experience of Providing Care: A Rapid Review

Iqbal¹,

Manias

Mimmo

et al. 2020

Preprint

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Background Health care services internationally are refocussing care delivery towards patient centred, integrated care that utilises effective, efficient and innovative models of care to optimise patient outcomes and system sustainability. Whilst significant efforts have been made to examine and enhance patient experience, to date little has progressed in relation to provider experience. This review aims to explore this knowledge gap by capturing evidence of clinician experience, and how this experience is defined and measured in the context of health system change and innovation. Methods: A rapid review of published and grey literature review was conducted utilising a rapid evidence assessment methodology. 79 studies retrieved from the literature were included in the review. 14 articles were identified from the grey literature search and one article obtained via hand searching. In total, 94 articles were included in the review. This study was commissioned by and co-designed with the New South Wales, Ministry of Health. Results: Clinician experience of delivering health care is inconsistently defined in the literature, with identified articles lacking clarity regarding distinctions between experience, engagement and work-related outcomes such as job satisfaction. Clinician experience was commonly explored using qualitative research that focused on experiences of discrete health care activities or events in which a change was occurring. Such research enabled exploration of complex experiences. In these contexts, clinician experience was captured in terms of self-reported information that clinicians provided about the health care activity or event, their perceptions of its value, the lived impacts they experienced, and the specific behaviours they displayed in relation to the activity or event. Moreover, clinician’s experience has been identified to have a paucity of measurement tools. Conclusion: Literature to date has not examined clinician experience in a holistic sense. In order to achieve the goals identified in relation to value-based care, further work is needed to conceptualise clinician experience and understand the nature of measurement tools required to assess this. In health system application, a broader ‘clinician pulse’ style assessment may be valuable to understand the experience of clinical work on a continuum rather than in the context of episodes of change/care.

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Section: Discussionmentioning

confidence: 99%

Section: Question 2: What Survey Instruments and Measures Of Cliniciamentioning

confidence: 99%

Section: Question 2: What Survey Instruments and Measures Of Cliniciamentioning

confidence: 99%

See 1 more Smart Citation

Clinicians’ Experience of Providing Care: A Rapid Review

Iqbal¹,

Manias

Mimmo

et al. 2020

Preprint

View full text Add to dashboard Cite

show abstract

“…included survey methods to capture clinician experience data, with no single survey instrument widely adopted within these studies (27,28,(40)(41)(42)(43)(44)(45)(46)(47)(48)(49)(50)(51)(52)(53)(54)(55)(56). Of the identi ed studies, only two survey studies sought to assess clinician experience of providing care beyond a speci c change event and using a survey instrument explicitly capturing experience outcomes (41,56).…”

Section: Review Ndingsmentioning

confidence: 99%

“…Two multi-instrument studies combined validated measures and purposively developed items (42). In the rst, the Karasek Job Content Questionnaire, the Nursing Work Index-Extended Organization (NWI-EO), the SF-12 Health Survey, 51 researcher-developed items were used to explore the impact of a departmental relocation on psychosocial job characteristics, perceived health, and psycho-organisational constraints amongst health care workers (42). By including validated measures incorporating clinician engagement, impact of work on health and job satisfaction, this study provided a more thorough assessment of clinician experience.…”

Section: Review Ndingsmentioning

confidence: 99%

Clinicians’ Experience of Providing Care: A Rapid Review

Iqbal¹,

Manias

Mimmo

et al. 2020

Preprint

View full text Add to dashboard Cite

Background Health care services internationally are refocussing care delivery towards patient centred, integrated care that utilises effective, efficient and innovative models of care to optimise patient outcomes and system sustainability. Whilst significant efforts have been made to examine and enhance patient experience, to date little has progressed in relation to provider experience. This review aims to explore this knowledge gap by capturing evidence of clinician experience, and how this experience is defined and measured in the context of health system change and innovation.Methods A rapid review of published and grey literature review was conducted utilising a rapid evidence assessment methodology. 79 studies retrieved from the literature were included in the review. 14 articles were identified from the grey literature search and one article obtained via hand searching. In total, 94 articles were included in the review. This study was commissioned by and co-designed with the New South Wales, Ministry of Health.Results Clinician experience of delivering health care is inconsistently defined in the literature, with identified articles lacking clarity regarding distinctions between experience, engagement and work-related outcomes such as job satisfaction. Clinician experience was commonly explored using qualitative research that focused on experiences of discrete health care activities or events in which a change was occurring. Such research enabled exploration of complex experiences. In these contexts, clinician experience was captured in terms of self-reported information that clinicians provided about the health care activity or event, their perceptions of its value, the lived impacts they experienced, and the specific behaviours they displayed in relation to the activity or event. Moreover, clinician’s experience has been identified to have a paucity of measurement tools. Conclusion Literature to date has not examined clinician experience in a holistic sense. In order to achieve the goals identified in relation to value-based care, further work is needed to conceptualise clinician experience and understand the nature of measurement tools required to assess this. In health system application, a broader ‘clinician pulse’ style assessment may be valuable to understand the experience of clinical work on a continuum rather than in the context of episodes of change/care.

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