The relevance of mobile tourism and information technology: an analysis of recent trends and future research directions

Liang, Sai; Schuckert, Markus; Law, Rob; Masiero, Lorenzo

doi:10.1080/10548408.2016.1218403

Cited by 87 publications

(71 citation statements)

References 94 publications

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“…In response to this demographic criterion, we have a tourist who is part of the Sustainability 2019, 11, 3203 4 of 17 Millennial generation [35,57]. However, from the necessary economic approach of the sustainability of tourist destinations [14,46], and in particular the cultural ones, there are older segments of stakeholders of great interest for these destinations. The average spending of cultural tourists aged between 45 and 64 is higher [25] than the younger segments, and different research works focused on heritage and cultural destinations have confirmed their importance [26,27].…”

Section: The Cultural Tourist and World Heritage Sitesmentioning

confidence: 99%

“…The configuration and development of these tools must be adapted to this generation, which we call Generation W.Sustainability 2019, 11, 3203 2 of 17 image and reputation of the destination [11,13]. Thus, RICT contribute to sustainable tourism through their communicational, relational, and experiential capacity [6,[14][15][16]. The value of experience is a key element in the configuration and development of all cultural destinations.…”

mentioning

confidence: 99%

“…Both segments of the population constitute interesting groups for cultural destination marketing organizations [25][26][27] with different expectations and use of RICT [3,28,29]. To be precise, one of the fundamental questions posed by the literature review is whether the reorientation of the marketing strategies and tourist communication based on the web 2.0 model [1,14,18,[30][31][32][33][34] should pay special attention to the Boomers (50-64 year-olds) and the Silent Generation (65 years and over) [35] or whether, based on the digital gap that characterizes them [35,36], they must be excluded from any approach adopted in the digital environment. In addition to this trait shared by both generations in relation to RICT, the desires and aspirations of both generations are defined by a greater concern for health over wealth.…”

mentioning

confidence: 99%

“…The three-dimensional approach to the sustainability of tourism destinations adds the economic perspective, related to the necessary marketing of destinations, to the traditional social and environmental perspectives [46]. Sustainability allows destinations to develop a differentiating and singular positioning in an extremely competitive context [14,18]. In such context, RICT are particularly relevant due to their great potential to improve the experiences of tourists Sustainability 2019, 11, 3203 3 of 17 in a sustainable way [47-49] a for the development of smart tourism [20].…”

mentioning

confidence: 99%

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ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

2019

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Information and Communication Technologies (ICT) and applications (apps) for tourists are key tools for the sustainability of World Cultural Heritage Sites (WCHS). Their integration into tourism marketing strategies poses challenges regarding the satisfaction of the expectations of the target stakeholders, particularly senior tourists, people aged 60 and over. This paper adopts an exploratory and descriptive approach that combines qualitative techniques (focus groups), to study the use senior citizens make of ICT and tourism apps, with quantitative ones. In this sense, content analysis has been performed on a sample of tourism apps. The results reveal that ICT are essential tools for senior tourists and positively influence tourists' final perception of the travel experience. The analysis of these mobile apps shows that they meet the expectations of senior tourists, who constitute a relevant generation for cultural tourism and are of special interest for the sustainability of WCHS. The configuration and development of these tools must be adapted to this generation, which we call Generation W.Sustainability 2019, 11, 3203 2 of 17 image and reputation of the destination [11,13]. Thus, RICT contribute to sustainable tourism through their communicational, relational, and experiential capacity [6,[14][15][16]. The value of experience is a key element in the configuration and development of all cultural destinations. The intangible and eminently experiential nature of tourism products and services [7] and the fact that they cannot be tested before they are bought give great importance to the user's experience. In the tourist sector, the key is the experience resulting from all the travel stages: pre-travel (search of information, planning, decision-making), on-travel (experiences resulting from the use and consumption of the product or service, and the relationships established with the host community) and post-travel [9,13,[17][18][19]. In addition, the value of experience has acquired more importance with the arrival of the model 2.0 [19,20] and its potential to multiply the reach of the traditional word of mouth [13,21] and the electronic word of mouth (eWOM), when focused in the digital field [22,23].Having highlighted the importance of RICT in the tourism sector, including the cultural one, there are questions about the uses of RICT among different types of tourists, both real and potential, and, consequently, about the differences between digital immigrants and digital natives [24]. Both segments of the population constitute interesting groups for cultural destination marketing organizations [25][26][27] with different expectations and use of RICT [3,28,29]. To be precise, one of the fundamental questions posed by the literature review is whether the reorientation of the marketing strategies and tourist communication based on the web 2.0 model [1,14,18,[30][31][32][33][34] should pay special attention to the Boomers (50-64 year-olds) and the Silent Generation (65 years and over) [35] or whether, based on the digi...

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Section: The Cultural Tourist and World Heritage Sitesmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

2019

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“…The ICT and the Internet have changed the travel industry and the tourismrelated consumer behavior as well (Liang et al 2017). This change is manifested in a new type of relationship between the destinations and their visitors (Kiralova & Pavliceka 2015).…”

Section: Social Media Theorymentioning

confidence: 99%

Instagram as a Tool for Destination Branding – Case Study on the Major Cities of Romania

Benedek¹

2018

JMR

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Instagram is among the most popular social network sites with more than 800 million active users worldwide (Statista 2017) and it is one of the fastest growing social platforms in Romania as well. According to recent studies the photo-sharing app plays a vital role in choosing our next destination; thus, it provides a valuable tool for destinations to reach their audience and communicate through visually appealing content. This paper examines how Romanian cities use this platform for destination branding. Out of the 21 cities, considered as relevant destinations, this article presents a comparative analysis for three major cities.

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Exploring reality television and social media as mediating factors between destination identity and destination image

Skinner

Williams-Burnett

Fallon

2021

Journal of Tourism Research

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Continuing trends towards location‐based reality television programmes and growth in social media usage have contributed to boundaries between various destination image formation sources becoming increasingly blurred. Through analysing comments made on online news reports and social media posts about a reality television programme set in the popular resort of Kavos on the Greek Island of Corfu, the study explores various elements of these programmes to offer original insights into destination image formation in this new media environment, thus furthering understanding that has previously been lacking in the literature about relationships between destination identity, online and social media, and destination images.

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The relevance of mobile tourism and information technology: an analysis of recent trends and future research directions

Cited by 87 publications

References 94 publications

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

Instagram as a Tool for Destination Branding – Case Study on the Major Cities of Romania

Exploring reality television and social media as mediating factors between destination identity and destination image

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