The relationships between institutionalization and dual commitment: A study on hotel kitchen employees

Abstract

Long-termed continuance of employees in hotel enterprises, especially in kitchen department where standard production is of utmost importance, is critical for organizational success. At this point, how institutionalization, a phenomenon that is usually associated with standardization, effects the organizational commitment (OC) is an important question. Another important question is how commitment to an impressive supervisor such as the chef mediates the relationship between institutionalization and OC in institutionalized hotels where standards become important instead of personal approaches. In this context, the relationship between institutionalization, OC, and commitment to the supervisor (CS), which has not been studied before, has been examined within the framework of hotel businesses. The data were collected with an online survey. The sample consisted of the kitchen staff of a national hotel chain in Turkey. The findings demonstrated that the effects of institutionalization on OC and CS were significant. CS partially mediates the relationship between institutionalization and OC. When considered within the scope of the dimensions, the CS has a partial mediating effect on the relationship between cultural power and all three dimensions of OC (affective, continuance, normative). The effect of formalization and professionalization on affective and normative commitment is partially mediated by CS.

Responsabilidad social corporativa y compromiso organizacional en la hotelería. Una revisión sistemática y bibliométrica

“…Autores señalan la significa�va relación e influencia entre la sa�sfacción laboral y la rotación de personal Chang y Busser, 2017). En ese tenor, el incumplimiento de las condiciones de trabajo incide nega�vamente en la sa�sfacción laboral, afectando el estado emocional del empleado que será contagiado a los compañeros de trabajo (Evren y Cakici, 2022;Ghaderi et al, 2021), lo que contribuye a la disminución del CO (Yao et al, 2019). Al respecto, se deja claro que la sa�sfacción laboral no es una condición suficiente para que los empleados generen un sen�miento de permanencia en la empresa (Yao et al, 2019), ya que se observa que los hoteles otorgan mayor atención a los empleados calificados y talentosos, tratando de retenerlos a través del aumento de recompensas de �po económico; sin embargo, esto no siempre se consigue (Alferaih et al, 2018;Asimah, 2018;Mejía et al, 2020).…”

Analysis of Technological Disruption on The Implementation of Competitiveness in The West Java Province

“…The phenomenon of disruption has brought competitive advantage to those who are adaptive and have a digital vision, who have developed into digital leaders, and who are able to direct all organizational resources to win the competition by translating the vision into various concrete action plans that are up-to-date and adaptive to change. [4]- [6].…”