The Relationship of Coworker Incivility to Job Performance and the Moderating Role of Self-Efficacy and Compassion at Work: The Job Demands-Resources (JD-R) Approach

Rhee, Seung-Yoon; Hur, Won‐Moo; Kim, Min Soo

doi:10.1007/s10869-016-9469-2

Cited by 121 publications

(123 citation statements)

References 88 publications

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“…Previous research found that incivility negatively affects short-term job productivity, by hampering performance (Rhee, Hur, & Kim, 2017), creativity, and memory recall process (Porath & Erez, 2007). Our study adds that organisational efficiency represents a long-term consequence of incivility.…”

Section: Discussionmentioning

confidence: 99%

Testing the reciprocal associations among co-worker incivility, organisational inefficiency, and work-related exhaustion: A one-year, cross-lagged study

et al. 2018

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In spite of the considerable number of studies on co-worker incivility, knowledge on this topic needs to be further enhanced. In particular, no studies have focused on the reciprocal nature of the relationship of incivility with other important aspects of working life, i.e. employee well-being and the quality of the working process. The aim of the present study was to examine the cross-lagged associations among co-worker incivility, work-related exhaustion, and organisational efficiency in a sample of healthcare workers. Based on the conservation of resource theory, we hypothesised that those three variables affect each other reciprocally over the time. Data from a two-wave study design (with a one-year time lag) were utilised, and cross-lagged structural equation models were performed. Results confirmed that incivility and efficiency affected each other reciprocally over time. On the other hand, whereas incivility positively predicted exhaustion and exhaustion at inversely predicted organisational efficiency, the opposite paths were found to be not significant. The study suggests that efficiency is crucial for understanding incivility because it operates both as its cause and as its outcome. Interventions aimed at promoting civility and respect in the workplace may help prevent co-worker incivility, work-related exhaustion, and enhance organisational efficiency.

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Section: Discussionmentioning

confidence: 99%

Testing the reciprocal associations among co-worker incivility, organisational inefficiency, and work-related exhaustion: A one-year, cross-lagged study

et al. 2018

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“…Previous research using cross‐sectional designs has demonstrated burnout as a significant correlate of workplace incivility from supervisors or coworkers (Hershcovis, Cameron, Gervais, & Bozeman, ; Sliter, Sliter, Withrow, & Jex, ; Welbourne et al, ), incivility from coworkers (Rhee, Hur, & Kim, ), and incivility from customers or clients (Kern & Grandey, ; Sliter & Boyd, ; Sliter, Jex, Wolford, & McInnerney, ; van Jaarsveld et al, ). Using within‐person designs, Campana and Hammoud () found that daily experience of incivility from outsiders (patients and visitors) positively predicted nurses' burnout.…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

The spillover effects of coworker, supervisor, and outsider workplace incivility on work‐to‐family conflict: A weekly diary design

2019

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Summary This study used an experience sampling design to examine the spillover effects of experienced workplace incivility from organizational insiders (coworkers and supervisors, respectively) and organizational outsiders (patients and their visitors) on targets' work‐to‐family conflict and to test the mediating effect of burnout and the moderating effect of display rules. Data collected over five consecutive weeks from 84 full‐time nurses showed that within individuals, weekly experiences of coworker incivility and outsider incivility were positively related to weekly experience of work‐to‐family conflict, and burnout mediated these relationships while controlling for initial level of burnout before participants started a week's work. In addition, display rules, defined as the extent to which individuals perceive they are expected to display desired positive emotions and suppress negative emotions at work, moderated the relationship between outsider incivility and burnout; specifically, the positive relationship between weekly outsider incivility and burnout was stronger for individuals who perceived a higher level of display rules. Our findings contribute to the literature by demonstrating the mediating effect of burnout and the moderating effect of perceived display rules in the relationship between workplace incivility from multiple sources and work‐to‐family conflict from a resource perspective.

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“…Additionally, these positive behaviors are affected by individuals when they face hostile interpersonal relations and behavior (Liu et al, 2019) in the form of WPI. Literature is insufficient on WPI and OCB, but some recent studies provide evidence about the negative influence of WPI on OCB (Karatepe, Kim, & Lee, 2019;Mao et al, 2019;Porath & Erez, 2009;Rhee, Hur, & Kim 2017;Schilpzand et al, 2016), findings of these studies stated that uncivil behaviors of individuals in the form of poor communication, lack of self-respect to peers and supervisors, lack of resources to fulfill the requirement of job responsibilities that further affect the positive outcomes i.e., individuals' performance and OCB. On the other side, Liu et al (2019) asserted that no significant relationship was found between WPI and OCB.…”

Section: Workplace Incivility As Mediatormentioning

confidence: 99%

A Moderated Mediation Model: Mediating Mechanism of Workplace Incivility and Moderating Role of Islamic Work Ethics between Dark Triad and Organizational Citizenship Behavior

2020

MIHS

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The Relationship of Coworker Incivility to Job Performance and the Moderating Role of Self-Efficacy and Compassion at Work: The Job Demands-Resources (JD-R) Approach

Cited by 121 publications

References 88 publications

Testing the reciprocal associations among co-worker incivility, organisational inefficiency, and work-related exhaustion: A one-year, cross-lagged study

Testing the reciprocal associations among co-worker incivility, organisational inefficiency, and work-related exhaustion: A one-year, cross-lagged study

The spillover effects of coworker, supervisor, and outsider workplace incivility on work‐to‐family conflict: A weekly diary design

A Moderated Mediation Model: Mediating Mechanism of Workplace Incivility and Moderating Role of Islamic Work Ethics between Dark Triad and Organizational Citizenship Behavior

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