The relationship between voice climate and patients’ experience of timely care in primary care clinics

Nembhard, Ingrid M.; Yuan, Christina T.; Shabanova, Veronika; Cleary, Paul D.

doi:10.1097/hmr.0000000000000017

Cited by 25 publications

(30 citation statements)

References 35 publications

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“…Second, as would be expected, voice climate research has cast voice behavior as the primary outcome, at both the individual and group level (Frazier & Bowler, 2015;Morrison et al, 2011). Although this is consistent with the climate literature, that climate for something predict specific outcomes (Schneider et al, 1998), there is evidence that voice climate may predict other outcomes (e.g., Nembhard et al, 2015). Contributing to this body of research that broadens the predictive network of voice climate, our results indicate that voice climate is positively related to team decision-making effectiveness and team innovative performance.…”

Section: Discussionmentioning

confidence: 51%

“…For example, Frazier and Fainshmidt (2012) found that voice climate was positively related to customer service performance. Furthermore, recent research by Nembhard, Yuan, Shabanova, and Cleary (2015) found that higher voice climate perceptions among front-line health care staff were positively related to the timeliness of patient care. To our knowledge, only one published study has explored the antecedents to voice climate, which showed that supervisor undermining was negatively related to voice climate (Frazier & Bowler, 2015).…”

Section: Tmx and Team Voice Climatementioning

confidence: 99%

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Voice Climate, TMX, and Task Interdependence: A Team-Level Study

Duan

Frazier

2018

Small Group Research

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Drawing on social exchange theory, the current research hypothesizes voice climate as a mediator of the relationship between team-member exchange (TMX) and both team decision-making effectiveness and innovative performance. Furthermore, we propose that task interdependence moderates the mediational relationship between TMX, voice climate, team decision-making effectiveness, and innovative performance. Survey results based on 294 members and their leaders from 73 entrepreneur teams demonstrated that TMX is positively related to voice climate and the two outcome variables. In addition, the relationships between TMX and both decision-making effectiveness and innovative performance are mediated by voice climate perceptions, respectively. Task interdependence moderated the relationship between TMX and voice climate, whereas moderated-mediation analyses indicated that the mediational relationship between TMX, voice climate, and both outcomes is stronger when task interdependence is high rather than low.

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Section: Discussionmentioning

confidence: 51%

Section: Tmx and Team Voice Climatementioning

confidence: 99%

Voice Climate, TMX, and Task Interdependence: A Team-Level Study

Duan

Frazier

2018

Small Group Research

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“…On a more local level, healthcare organizational structures influence patient experience. Professionals in a hierarchical structure felt more or less empowered and valued dependent on their position in the hierarchy . Nembhard et al studied patient‐reported timeliness of care, finding significant improvement in patient experience survey results from healthcare organizations employing horizontal structures.…”

Section: Resultsmentioning

confidence: 99%

An evolutionary view of patient experience in primary care: A concept analysis

Holt

2018

Nurs Forum

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Aim This concept analysis explores “patient experience” in the context of primary care. Background In the 21st century, person‐centered care became the manner to address the healthcare quality needs of the United States. This study led to using measures of patient experience as an evaluation of patient‐centered care. Design Concept analysis. Data sources CINAHL, Cochrane Review, PUBMED Central, PsycINFO, Web of Science, and Scopus were queried using “patient experience” and “primary care.” All peer‐reviewed US‐based articles were included from January 2000 to October 2017 (n = 59). Review methods Rodgers’ evolutionary view of concept analysis guided this inquiry. Results Patient experience is any process discernible by patients, including subjective experiences, objective experiences, and observations of provider or staff behavior. Patient experience reports are mediated and moderated by many variables and reflect care experiences that directly measure patient‐centeredness from the patient’s viewpoint. Consequences of patient experience may lead to adherence to shared plans of care, patient engagement, and appropriate use of healthcare services. Conclusion Conceptual clarity of patient experience adds to the understanding of how patients experience healthcare quality. If healthcare aspires to deliver patient‐centered care, understanding quality from the viewpoint of the patient is essential.

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“…Our measures of care team functions (phone communication, in-person communication, and care coordination) do not represent the entirety of important care team functions. Successful care teams must also achieve good internal communication and trust among team members, must have a clear and shared understanding of individual roles and responsibilities, and must do other important work as a team that may be less visible to patients (Nembhard, Yuan, Shabanova, & Cleary, 2015; True et al, 2013). Future research could address how these and other care team functions not measured in this study influence ratings of access to care.…”

Section: Discussionmentioning

confidence: 99%