The Relationship between Perceived Organisational Support and Creative Performance of Employees: A Study from the Public Sector in Syria

Abstract

The aim of this study is to determine the relationship between perceived organisational support (POS) represented by the following dimensions: behaviour of leaders towards subordinates, contribution to decision-making, support and self-assurance among employees, and the creative performance of employees, as well as whether there is a difference in level of perception of organisational support according to demographic variables (sex, functional age, scientific qualification). The research sample consisted of all 138 employees of the Syrian Telecommunications and Post Regulatory Authority (SY-TPRA). Using the analytical descriptive method, a questionnaire was designed and distributed throughout the sample. The findings indicate that POS has a strong positive correlation with the creative performance of employees, and that there is no difference in employees’ level of perception of the organisational support depending on the considered demographic variables. As far as the researchers are aware, this research is the first of its kind to be carried out in the telecommunications sector in Syria. Practically, this research will help decision makers improve the creative performance of staff on the one hand, and to develop management practices that are properly perceived by employees on the other.