The Relationship Between Parents' Perceptions of Family-Centered Care and Their Health Care Satisfaction

Abstract

Aim: This study was conducted to determine the relationship between the perceptions of parents whose children are hospitalized about family-centered care provided in the hospital and their health care satisfaction and the factors affecting them. Methods: This descriptive study was conducted with parents (n=169) of children who were hospitalized in a university hospital in Turkey between May and July 2019. Data were collected with "Child and Family Information Form", "Family-Centered Care Scale" and "PedsQL Health Care Satisfaction Scale". Data were analyzed with descriptive statistics, Mann Whitney U, and Spearman correlation tests. Results: The mean age of the children was 6.86±5.63, 51.5% were male, 56.2% were hospitalized before and 88.2% of parents received information about the care and treatment of their children. There was a positive correlation between the parents’ Family-Centered Care Scale and PedsQL Health Care Satisfaction Scale scores and between the age of the children and age of the mother and the PedsQL Health Care Satisfaction Scale scores, the number of children and Family-Centered Care Scale scores of parents. A statistically significant difference was found between the child's previous hospitalization and median scores of the Family-Centered Care Scale, and between whether parents receive information about the care and treatment of their children and the median scores of the PedsQL Health Care Satisfaction Scale. Conclusion: In this study, as the family-centered care that parents expect was met, their health care satisfaction increased. As the age of children and mothers increased, parents' health care satisfaction increased. Health care satisfaction of parents who received information about treatment and care was found higher. Keywords: family-centered care, patient satisfaction, child, parents

Family experience in implementing family center care for sick children in the special region of Yogyakarta

“…Family is part of the child's life. 18 The implementation of family center care can be carried out in a hospital or in a home environment which includes all aspects of the needs of the hospital. 19 Family center care actions are carried out by doctors, nurses and also medical staff, as well as carried out by families.…”

Implementasi Konsep Perawatan Berpusat pada Keluarga

“…Perawat berperan dalam mendukung keterlibatan anak dan keluarganya dalam proses asuhan keperawatan (Seniwati et al, 2023). Keterlibatan orang tua dalam perawatan anak penting karena pada umumnya anak belum bisa melaporkan sendiri gejala atau preferensi pengobatan yang mereka rasakan/inginkan (Cetintas et al, 2021). Saat orang tua terlibat dalam perawatan anak, orang tua mengetahui kondisi apapun yang dialami oleh anak sehingga bisa memberikan perlindungan dan pengasuhan pada anak sakit dan memastikan anak dalam kondisi yang terbaik.…”

“…Pemberian informasi pada implementasi FCC juga memberikan dampak kepuasan pada orang tua di area pediatrik (Cetintas et al, 2021). Meskipun sudah bisa mengakses informasi dan sumber daya dari berbagai sumber, orang tua memprioritaskan informasi dari penyedia pelayanan kesehatan khususnya mengenai kondisi anak.…”