The Relationship between Employee Satisfaction and Organizational Efficiency: A Case Study of Selected Nigerian Retail Chains

Abstract

This study examines the nexus between employee satisfaction and organizational efficiency, with a specific focus on Nigerian retail chains. The objectives of this study are multifaceted. It seeks to measure the influence of employee satisfaction on the operational efficiency of Nigerian retail chains, identify the distinctive factors shaping employee satisfaction within this sector, establish industry-specific performance metrics for evaluating operational efficiency, and provide practical recommendations based on empirical findings to enhance organizational efficiency through improved employee satisfaction strategies. Employing a quantitative research design, this study ensured sample representativeness through a stratified random sampling method facilitated by a structured questionnaire distributed to 109 employees within Nigerian retail chains. This study yields noteworthy findings, affirming a statistically significant positive connection between employee satisfaction and operational efficiency in Nigerian retail chains. This underscores the unique determinants of employee satisfaction within the Nigerian retail landscape and highlights the effectiveness of performance indicators tailored to the industry for evaluating organizational efficiency. Implementing recommendations grounded in empirical evidence promises substantial and measurable enhancements in the efficiency of Nigerian retail chains, emphasizing the practical applicability of this research. The study’s recommendations advocate elevating employee satisfaction through engagement programs, equitable compensation, and proficient communication. Tailoring human resource practices to local contexts, understanding employee needs, and promoting wellness programs are also encouraged. The adoption of industry-specific performance indicators is advised, aligning assessments with the distinctive dynamics of the Nigerian retail sector. Keywords: Efficiency, Employee, Performance, Retail, Satisfaction