The relationship between electronic word of mouth and brand: A systematic review and future research agenda
Chahat Maru,
T. Sai Vijay
Abstract:Consumers often rely on electronic word‐of‐mouth (eWOM) interaction as a source of information about brands. It helps them in making decisions about their purchases. This study aimed to assess electronic word of mouth and identifies its relationship with various brand characteristics. 279 research articles examining eWOM and brand relationship were systematically identified and extracted from Scopus‐based and peer‐reviewed literature. A bibliometric analysis was conducted on these articles using bibliometrix‐R… Show more
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