Proceedings of the 4th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2019) 2020
DOI: 10.2991/aebmr.k.200305.157
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The Relationship Between E-Banking and Financial Performance of Go Public Bank in Indonesia

Abstract: E-Banking is a form of IT application that serve customers when doing transactions using their personal accounts by computer or mobile phone that is connected to the internet, therefore noncash transactions applied. This research aims to analyze the relationship between the application of E-Banking and the financial performance of go public bank in Indonesia. It was conducted at 41 go pulic bank as the research sample that selected based on purposive sampling. The data used is sourced from the annual report fo… Show more

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Cited by 4 publications
(4 citation statements)
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“…After the existence of fintech which is used by banks as one of the banking services, it can provide opportunities for companies to expand their corporate networks and product sales capabilities to customers. The results of this study are in line with research conducted by Ratnawati (2020), Prastika (2019), Tasman et al (2020).…”
Section: Ijssr Page 449supporting
confidence: 92%
“…After the existence of fintech which is used by banks as one of the banking services, it can provide opportunities for companies to expand their corporate networks and product sales capabilities to customers. The results of this study are in line with research conducted by Ratnawati (2020), Prastika (2019), Tasman et al (2020).…”
Section: Ijssr Page 449supporting
confidence: 92%
“…The text highlights the intensification of competition in the banking sector due to the emergence of digital-only banks and fintech startups. This aligns with the research conducted by Lasmini et al (2019). Traditional banks are compelled to improve their digital offerings in order to stay competitive and adapt to the changing landscape.…”
Section: Digitalization and Customer Satisfactionsupporting
confidence: 79%
“…The findings of the study can help improve digital banking services, enhance customer experience, and inform policy makers and regulators about the effectiveness of digitalization efforts in promoting financial inclusion. Electronic banking has a positive relationship with bank financial performance, and the adoption of electronic banking has made the banking industry more productive and effective (Lasmini, et al, 2019). Previous studies have focused on the benefits of digitalization for banks, but this research aims to determine the effect of digitalization on customer satisfaction.…”
Section: Introductionmentioning
confidence: 99%
“…Shaikh and Karjaluoto (2015) argue that mobile banking applications are becoming more advanced in service quality, transaction speed, and cost savings, such as customer service and stationery costs. However, Lasmini et al(2020) report an insignificant relationship between mobile banking applications and bank performance. Besides, Abubakar et al (2015) did not find a relationship between mobile banking applications and liquidity risk.…”
Section: Innovation and Liquidity Riskmentioning
confidence: 99%