“…Customer psychological aggression is significantly associated with emotional exhaustion, depersonalization and personal accomplishment (Dhaini et al., 2015; Dormann & Zapf, 2004; Grandey et al., 2004; Karatepe & Nkendong, 2014; Karatepe, Yorganci, & Haktanir, 2009; Li & Zhou, 2013; Llor-Esteban et al., 2017; Viotti, Gilardi, Guglielmetti, & Converso, 2015; Winstanley & Whittington, 2002), fear, diminished psychological well-being, physical symptoms (LeBlanc & Kelloway, 2002; Pacheco et al., 2016), back pain and joint pain (Dhaini et al., 2015) poor life satisfaction (Itzhaki et al., 2015), social dysfunction (Llor-Esteban et al., 2017), sleep problems, and stress (Hanson et al., 2015).…”