The Relationship between BPR Strategy and Change Management for the Sustainable Implementation of ERP: An Information Orientation Perspective

Abstract

Enterprise resource planning (ERP) is an IT system that supports the business functions that firms adopt to gain advantages and development possibilities. However, some firms do not show positive financial performance after implementing ERP. Why is this the case? An ERP is an information system (IS) that brings about radical changes within organizations, changing both the IS environment and overall corporate business process, which may cause resistance from the organization’s members. Thus, change management is crucial, in operating a successful ERP, to addressing organizational changes after the adoption of ERP. The objective of this study was to examine the influence that the depth of business process reengineering (BPR) and change management have on ERP performances. To this end, KOSPI companies with more than a year of experience using ERP were analyzed using the structural equation method. This study confirmed mutual relationships between ERP success factors and its performance. In future research, it would be helpful to determine if companies with higher IT performances actually have better financial results.

Business Sustainability Performance Evaluation for Taiwanese Banks—A Hybrid Multiple-Criteria Decision-Making Approach

“…Road-mapping is a method that is used to develop policies in the firm [53]. In the context of the banking sector, bank senior managers should decide the computer system and applications to support a long-term monitoring system to ensure bank sustainability based on the critical factors identified in this study [20].…”

“…According to Zhang et al [54], the framework of an ERP system includes an organization environment, people characteristics, technical development, and ERP vendor support. Organization environment entails bank top management and employees to support such a project company-wide and an appointment of project managers to implement the ERP system [20,22]. People characteristics involve training of bank employees who should participate in the development and implementation of the ERP system.…”

“…Finally, the guidelines of an ERP system refer to the policies and rules set by the management to ensure the smooth operation of the ERP system [20,23]. Specifically, bank top managers should establish a set of policies and rules to specify employees who have data access to monitor bank sustainability indicators, such as NPL and loan-to-deposit ratio, the frequency of reviewing these indicators, and managers who are held accountable for the improvement of sustainability.…”

“…This analysis applies an effective method to conduct an overall performance assessment on banks, which is key to direct banks' sustainable developments.The results of the study could help Taiwanese bank managers track sustainability performance indicators through the use of an enterprise resource planning (ERP) system. ERP is a computer system that integrates applications programs in deposits, loans, collection, accounting, and other function in financial institutions [20]. All departments within a financial institution can have access to the same relevant information in a timely matter.…”

Is It Possible to Manage the Product Recovery Processes in an ERP? Analysis of Functional Needs

“…Therefore, the present study assumes that analyzing RL requirements in IS must be done from the ERP viewpoint. ERP is an IS that brings about dramatic changes in organizations by changing both the IS environment and the corporate business process in general by also allowing organizations to maximize their performance [42]. However, IS capable of managing characteristic RL processes are lacking by including ERP in these systems.…”